Freelancer profile translated to English.

Description

#designthinking #servicedesign #sprintdesign #userresearch

User-centered service and product design:

› Analysis of client issues & strategic recommendations

› User behavior studies (interviews, focus groups, in situ, analytics, ...)

› Audits and benchmarks

› Facilitation of workshops / gamestorming / ideation sessions

› Creation of synthesis documents (personas, scenarios, journeys, experience maps, affinity diagrams, ...)

› Information architecture, sitemaps, user flows

› Prototyping, wireframing, sketching, interface scripting, interactions

› Support for creative teams and front-end development

› User testing, card sorting, A/B & Multivariate testing

› Management, evangelization, implementation of processes & methodologies

Languages

Workplace preferences

Can work on-site

Toulouse (up to 50km)

Ophélie Burgstahler
Senior UX & Service Designer
SOFTWARE PUBLISHING
November 2015 - Today (10 years and 6 months)
Toulouse, France
[Clients: Chanel, Axance, LeBonCoin, MAIF, Printemps, Airbus, Enedis, L'Oréal, Pierre Fabre, Caisse d'Epargne, AXA, Sodexo, BNP Paribas, ...]

+ Speaker in various organizations and schools [INSEEC group, IUT Bordeaux Montaigne, SupDeWeb, CNAM, ...]:
- teaching UX methodologies
- organizing design sprints
User Research interview User Testing Wireframing Information Architecture Focus groups Workshops
Fullsix
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August 2014 - August 2015 (11 months)
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Clients: Générale de Santé, Aéroports de Paris, Euler Hermès, Compagnie des Alpes, Natixis, OUIGO, ...
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January 2010 - July 2014 (4 years and 6 months)
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