Freelancer profile translated to English.

Description

IT support technician with 7 years of experience in Helpdesk, on-site support, and migration projects. I assist users in resolving IT incidents, both remotely and on-site.

I have worked within IT service centers for major companies (Valeo, Capgemini, Orange Business Services, Groupe Le Duff) in demanding environments combining user support, incident management, workstation migration, and workstation administration.

On a daily basis, I am involved in:

• Level 1 / 2 support (diagnosis, resolution, escalation)

• Ticket management (ServiceNow, OTRS, GLPI, EasyVista, Jira…)

• Microsoft environments (Windows, Office 365, Active Directory)

• Workstation preparation, re-imaging, and deployment

• User support during migration projects (AD, fleet renewal)

Recognized for my teaching skills, rigor, and service orientation, I can quickly adapt to tools, ITIL procedures, and client environments. I enjoy teamwork while being autonomous in my tasks.

📍 Available for:

• Support Technician / Helpdesk

• On-site support

• Migration projects

• IT service center reinforcement

Languages

French
Native or bilingual
Spanish
Conversational
Turkish
Native or bilingual

Workplace preferences

Can work on-site

Rennes (up to 50km)

ASTEK
IT Support Technician CSI (GroupeLeDuff)
RESTAURANTS AND FOOD SERVICE
May 2023 - Today (3 years and 3 months)
IT Service Center for group users across all their domains:
- Head office users in Rennes
- Bridor, Cité Gourmande. FB Solution factory users
- Restaurant users: Del Arte. Brioche Dorée, Fournil de Pierre..
Microsoft Azure ITSM Active Directory TOIP Azure AD
ASTEK
PC Migration and Renewal Project (Orange Business Services)
January 2023 - March 2023 (2 months)
OBS SA Client: The mission consisted of assigning a new PC to 200 users as part of a domain migration for Orange Cyberdefense users.
We were a pair on this mission, where we divided the list of 400 users, to each perform all the different tasks in order to complement each other if needed.

Tasks: Contacting users, scheduling appointments, welcoming users, presenting and first login on the new PC in the new domain, user support, presentation of new tools related to the migration (VPN, application portal manager...), OneDrive data transfer, user advice, reminders of useful links and contacts in case of requests or incidents, conclusion and departure.

Orange internal ticketing tool.
Updating an Excel reference file.
Active Directory.
MS365
Cisco AnyConnect VPN
...
Migration Training On-site support Imaging
Experis
IT Technician - Migration Project (ALTRAN / CAPGEMINI)
January 2022 - October 2022 (9 months)
In the context of Altran's acquisition by Capgemini:
- Participation in remote migration sessions via MS Teams for French user workstations
- Animations and presentations during migration sessions on migration processes and steps.
- User support in the Private Teams Room to finalize and ensure the successful outcome of migration batches deployed by the technical team
- Contribution to resolving incident tickets caused by this migration.
Remote Migration User Training and Support