Freelancer profile translated to English.

Description

Specializing in supporting e-merchants, startups, and growing businesses, I offer a structured, responsive, and results-oriented service to allow them to focus on their business development.

My areas of intervention:

✅ Order processing and tracking

Validation, preparation, logistics tracking, and delivery management

✅ Complaint handling and after-sales service (SAV)

Handling customer requests
Tracking disputes, product returns, and refunds
Professional and careful communication with customers

✅ Customer tracking and loyalty

Proactive management of customer feedback and online reviews
Fostering customer relationships to enhance satisfaction and loyalty

✅ Optimization of administrative processes

Implementation of efficient procedures
Updating customer databases and order histories
Automation of recurring tasks for optimal time savings

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

HOME GYM
Virtual Assistant
CONSULTING AND AUDITS
July 2025 - Today (1 year and 1 month)
Paris, France
After-sales service management:
🤝 Follow-up with customers after purchase to ensure their satisfaction.
Respond to complaints and questions
Track product returns or exchanges
Coordinate with the team or suppliers to resolve issues

Customer order processing:
📦 Management of purchases made by customers.
Verification and validation of received orders
Transmission of information to logistics
Shipment tracking and sending confirmations

Database updates:
🗂️ Keeping customer and order information up-to-date.
Adding/modifying data (contact details, purchase history…)
Tracking payments, order statuses
Clear organization of files for quick access
Customer review management and tracking:
🔍 Monitoring customer reviews, responding quickly and professionally, and escalating important feedback to improve customer satisfaction.
E-commerce Order Management Writing and Managing Customer Reviews Google Workspace Shopify Expert Sellsy CRM
Gestionnaire de locaux à louer
Marketing Strategy Consultant
REAL ESTATE
January 2024 - December 2024 (11 months)
Benchmarking:
Analyze prices charged by competitors in the same geographical area.
Observe their offerings: types of spaces (open space, individual offices), services offered (cleaning, reception, meeting rooms).
Study their communication strategy: how they present themselves online, on social media, on real estate listing platforms.
Compare the quality of the customer experience: availability, ease of booking, support, etc.
Identify strengths and weaknesses: what works for them, what can be improved for you.
Website creation:

Study the local market (geographical areas, types of clients: businesses, freelancers, shops, etc.)

Analyze the competition (design, content, functionalities of their websites)

Identify the website's objectives:

Generate rental requests
Present available spaces
Build company credibility
Allow appointment booking or visits
Email campaign:

Promote available spaces directly to targeted contacts (businesses, shopkeepers, professionals) to generate inquiries, visits, or lease signings.
Announce spaces quickly
Build a database of qualified leads for future offers
Heidelberg Intergraph
Sales Manager
RETAIL (SMALL BUSINESS)
January 2016 - January 2023 (7 years)
Customer portfolio management and tracking:
**Objective**: retain existing customers and follow up with prospects
**Roles**: maintain an up-to-date customer database (contacts, purchase history, preferences), follow up with inactive customers, offer tailored deals (e.g., replacement cartridges, maintenance contracts), track recurring needs (e.g., customers who change their toners every 2 months), identify strategic customers and give them priority follow-up, track payments and follow up on unpaid invoices

Administrative management:
**Objective**: ensure the smooth internal operation of the company
**Roles**: processing purchase orders, quotes, and invoices, tracking inventory and deliveries, filing and archiving documents, tracking supplier and customer payments, preparing accounting information, coordinating with accounting departments, suppliers, carriers…

Social media management
**Objective**: increase company visibility and attract new customers
**Roles**: create and publish relevant content (e.g., special offers, new machines, maintenance tips), manage an online community: respond to questions, messages, comments, promote products through sponsored campaigns, announce new products, promotions, after-sales services…

After-sales service management (SAV):
**Objective**: ensure customer satisfaction after purchase
**Roles**: receive and handle complaints (defects, breakdowns, delivery errors…), coordinate with technicians or suppliers for repair or replacement, track warranties, organize product returns, keep customers informed of the progress of their request, implement satisfaction surveys to improve service quality