About Onaida
French
Native or bilingual
Experience
- ALTERNANCECustomer Relations Officer (Support & HelpdeskJanuary 2023 - January 2025 (2 years)Paris 15 Vaugirard, FranceManagement and rescheduling of unmet appointments (immediate processing) Follow-up of missed appointments, handling objections Quick rescheduling to avoid losses Guarantee of service quality in accordance with specifications Omnichannel management of customer requests Qualification of incoming prospects by phone Order management, order tracking and advice After-sales service management, Customer disputes Logistics coordination
- ALTERNANCEManagement Assistant & Business DevelopmentJanuary 2021 - January 2023 (2 years)Complete administration of customer files (quotes to invoicing) Management of a portfolio of small accounts (VSE/SMEs) Follow-up of outstanding payments Daily CRM update Optimization of the digital archiving system Assistance in organizing open days Prospecting & appointment setting
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Education
- Bachelor 3 CommerceBachelor 3 Commerce
- Master 2Mastère 2