Freelancer profile translated to English.

Description

If you want to add a touch of originality to your tender responses and customer relations, contact me and let's discuss! your business development strategy without further delay

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ALTERNANCE
Customer Relations Officer (Support & Helpdesk
January 2023 - January 2025 (2 years)
Paris 15 Vaugirard, France
Management and rescheduling of unmet appointments (immediate processing) Follow-up of missed appointments, handling objections Quick rescheduling to avoid losses Guarantee of service quality in accordance with specifications Omnichannel management of customer requests Qualification of incoming prospects by phone Order management, order tracking and advice After-sales service management, Customer disputes Logistics coordination
CRM customer relations Tender response Customer service Sales administration
ALTERNANCE
Management Assistant & Business Development
January 2021 - January 2023 (2 years)
Complete administration of customer files (quotes to invoicing) Management of a portfolio of small accounts (VSE/SMEs) Follow-up of outstanding payments Daily CRM update Optimization of the digital archiving system Assistance in organizing open days Prospecting & appointment setting