Ömerhan Topalak

In my previous roles, including the ZINIA project, I have gained extensive experience in proactive customer service and back-office operations. My focus is on fast, solution-oriented processing of customer inquiries to ensure high satisfaction. With my structured approach, I always maintain an overview even with complex administrative tasks in the back office. I am accustomed to working independently and quickly familiarizing myself with new systems and processes to effectively relieve teams.

In this role, I was responsible for comprehensive customer care and efficient office management. In addition to solution-oriented processing of inbound inquiries, my focus was on active sales and administrative support in the back office. As a team leader, I also took on coordination responsibilities and ensured that all processes ran smoothly. My work is characterized by a strong service orientation and the ability to maintain an overview even in stressful situations.

In this position, I was responsible for comprehensive customer care and office management. A significant part of my work involved direct support of management with administrative and organizational tasks. I worked in three different branches, which required high flexibility and coordination skills. Through this diverse experience, I was able to strengthen my problem-solving skills and effectively relieve teams in the back office, while always maintaining a focus on excellent customer service.