Omar Sambedja

Organization and supervision of the Front Office: reception, onboarding of new employees (temporary workers, subcontractors) Coordination of schedules, monitoring of working hours and management of absences Animation of daily meetings and management of a team of 7 employees Administrative management: subcontracting contracts, HR reporting, monitoring of employee files Organization of internal events and training to strengthen team cohesion Budgetary monitoring of operational expenses and cost optimization

Supervision of front office operations Management of customer data flows Processing of anomalies and disputes Quality control of daily operations Management of a team of 7 employees Coordination of schedules and monitoring of activities Regular reporting on operational performance

Management of the sales administration flow for major international accounts (Europe & Middle East) Management of orders from A to Z: quotes, invoicing, shipments, returns, disputes Daily coordination with warehouses, carriers, freight forwarders and customs Animation of a sales administration team (2 employees): monitoring of KPIs, training and skills development Commercial reporting and sales forecasts in direct contact with the export management Optimization of procedures to reduce processing times and improve customer satisfaction