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Omar RaiOR

Omar Rai

CRM / Social Network Implementation

€750/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Omar

Versatile professional with over 6 years of experience in IT and business processes, having held positions as Customer Success Manager, Implementation Consultant, and Business Process Analyst. Expert in software implementation management, business process optimization, and customer satisfaction. Capable of translating client needs into product features. Seeking freelance opportunities to leverage expertise in product management, HRIS implementation, and process optimization.
  • French

    Native or bilingual

  • English

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Decathlon UK
    CRM Implementation Consultant
    RETAIL (LARGE RETAILERS)
    October 2024 - Today (1 year and 8 months)
    Implementation of a Sprinklr CRM
    Configuration
    Workflow configuration
    Change management
    Agile methodology
    Training
  • Docebo
    Customer Success Manager
    January 2023 - Today (3 years and 5 months)
    Paris, France
  • Hootsuite
    Product Implementation | EMEA Professional Services
    February 2022 - January 2023 (11 months)
    Paris, France

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Education

  • M2 International Project Management, Project Management
    IGR-IAE Rennes
    2020
    M2 International Project Management, Project Management
  • Bachelor in Business Administration, Finance, Human Ressource Development
    Al Akhawayn University
    2015
    Bachelor in Business Administration, Finance, Human Ressource Development

Skill set (21)

Categories

  • Other