Freelancer profile translated to English.
Back to original languageAbout Omar
Versatile professional with over 6 years of experience in IT and business processes, having held positions as Customer Success Manager, Implementation Consultant, and Business Process Analyst. Expert in software implementation management, business process optimization, and customer satisfaction. Capable of translating client needs into product features. Seeking freelance opportunities to leverage expertise in product management, HRIS implementation, and process optimization.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Decathlon UKCRM Implementation ConsultantRETAIL (LARGE RETAILERS)October 2024 - Today (1 year and 8 months)Implementation of a Sprinklr CRMConfigurationWorkflow configurationChange managementAgile methodologyTraining
- DoceboCustomer Success ManagerJanuary 2023 - Today (3 years and 5 months)Paris, France
- HootsuiteProduct Implementation | EMEA Professional ServicesFebruary 2022 - January 2023 (11 months)Paris, France
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Education
- M2 International Project Management, Project ManagementIGR-IAE Rennes2020M2 International Project Management, Project Management
- Bachelor in Business Administration, Finance, Human Ressource DevelopmentAl Akhawayn University2015Bachelor in Business Administration, Finance, Human Ressource Development
Skill set (21)
Categories
- Other