Omar Khouddane

Entra ID administration, identity security (MFA/SSO) and access management. Endpoint management via Intune and Autopilot deployment (Windows, iOS, Android). Migration of workstations from Windows 10 to Windows 11. Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive..., license management. L2 support, incident and ticket management (JIRA). Equipment lifecycle management (onboarding/offboarding, updates, compliance). MTR administration, telephony (Webex/Aircall), printing (Uniflow/Canon) and DFS. Support and administration of Microsoft Copilot uses (configuration, access and best practices).

Windows Server and Active Directory administration (accounts, GPO, permissions). Virtualization and virtual machine administration (VMware). Network configuration (TCP/IP, DNS, DHCP) and troubleshooting. Automation and administration via PowerShell scripts.

IT SUPPORT TECHNICIAN – APPLICATION

REGIONAL COUNCIL ID

Administration and operation of the DMS platform.

Account, role, and access rights management.

User support and incident management.

Document flow management (indexing, archiving).

Contribution to document security and compliance.