Freelancer profile translated to English.

Description

Are you looking for a commercial partner capable of generating concrete results, improving your performance, and strengthening your customer relationships? I assist companies in developing their sales, B2B/B2C prospecting, customer loyalty, and optimizing commercial performance in the French-speaking market, particularly in the Belgian telecom sector. Thanks to my experience in sales, coaching, and performance management, I bring a results-oriented, structured, and human approach. My goal: to increase your conversions, improve customer experience, and contribute sustainably to the growth of your business.

Industry field of expertise

Languages

French
Fluent
Arabic
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

WEngage•ProjetTelenet,Belgique
Senior Customer Service Advisor – Telecom Sales
TELECOMMUNICATIONS
June 2025 - Today (1 year and 2 months)
Rabat, Morocco
• • B2B & B2C sales of telecom services and subscriptions (internet, mobile, TV) based on customer needs.
• • In-depth analysis of customer needs to guide towards the most suitable solution.
• • Daily management of requests with efficient resolution and a results-oriented mindset.
• • Active contribution to achieving quality and customer satisfaction objectives.
Commercial Customer Service Customer Loyalty/ Retention KPI Analysis Sales Strategy
WEngage•ProjetBASE,Belgique
Senior Advisor Trainer – B2B/B2C Sales & Training
April 2024 - September 2025 (1 year and 5 months)
• • Project management for the launch of the Oklahoma project (BASE): sales of internet, mobile, and TV services (June 2024).
• • Training and coaching of over 60 sales agents (soft skills, sales techniques, KPIs).
• • Design and deployment of training modules adapted to operational needs.
• • Management of outbound campaigns: upsell, cross-sell, retention, and customer win-back.
• • Analysis of KPIs, monitoring of individual performance, and continuous improvement plans.
• • Direct contribution to the project's launch success and growth.
IPGGroup•ProjetBASE,Belgique
Customer Service Advisor – B2B & B2C
October 2022 - April 2024 (1 year and 6 months)
• • Comprehensive customer support for various telecom services (internet, mobile, telephony).
• • Analysis of customer needs and proposal of personalized and adapted solutions.
• • Active participation in the improvement of internal procedures and support tools.
• • Contribution to customer satisfaction and loyalty objectives.