Freelancer profile translated to English.

Description

Seasoned executive, I combine strategic leadership, new offering creation & innovation, digital transformation, and operational excellence. Marketing, data, and customer experience expert, I generate sustainable growth, optimize processes, and unite teams around clear ambitions. Sales Manager, I also manage key accounts on complex projects.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Nice (up to 50km)

INIT
General Manager
January 2021 - October 2025 (4 years and 9 months)
Paris, France
Deployment of Customer Satisfaction barometers, CX consulting, up-/cross-selling, and customer culture for over 150 companies.
• Development and implementation of business strategies to foster growth and continuous improvement.
• Measurable impacts: improved profitability of the structure by over 100%
Expert Customer experience Evolution de Business model Conduite du changement
Armatis Insights
General Manager
September 2022 - October 2025 (3 years and 1 month)
94200 Ivry-sur-Seine, France
• Total governance of data collection operations (field & telephone), implementation of KPIs and quality processes.
• Results: creation of the structure from scratch. EBITDA €250 K in the first year
Teleperformance
VP Predictive Feedback Management
July 2018 - January 2021 (2 years and 6 months)
Paris, France
Praxidia
• Management of predictive models to transform customer feedback into strategic levers with measurable ROI.
Expert Customer experience Conduite du changement Gestion de projet complexe