Freelancer profile translated to English.

Description

Are you looking for an instructional designer or trainer capable of designing effective, concrete, and adapted learning solutions for your audiences?

Specializing in the design and facilitation of training, I support organizations and companies in creating structured, engaging, and operational learning paths. From needs analysis to skills assessment, I design tailor-made solutions: instructional scenarios, skills frameworks, training materials, interactive activities (H5P, LMS), hybrid modalities (in-person/distance).

My added value: a triple expertise in pedagogy, field experience, and gamification, fueled by 10 years of experience. I design realistic training courses, grounded in professional practices and results-oriented.

I work on projects for creating or redesigning training, certification engineering (skills blocks, frameworks), content digitalization, as well as facilitating in-person or remote training.

Objective: transform your needs into clear, coherent, and effective learning solutions.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Montpellier (up to 50km)

Lycée bilingue, université, Alliance française, LSF, ILA
French as a Foreign Language Teacher
EDUCATION AND E-LEARNING
September 2014 - June 2023 (8 years and 9 months)
Montpellier, France
Courses for all types of learners: students, employees, teenagers, adults.
Creation of materials: video editing, preparation of teaching sheets, Powerpoint files, crosswords...
Development of numerous playful activities around games in the classroom: Werewolf, Taboo, Time's Up, Speech, Kahoot, LearningApps…
Organization of many cultural events in relation to the Alliance Française of Varna and the Francophone Center: Francophone Rally, Reading Challenge, International Theater Festival, film screenings in French, translation competitions, reading competitions, treasure hunt, "Tell me ten words" competition… As well as certain projects in collaboration with France: Ronsard project (Franco-Bulgarian correspondent exchange).
DELF-DALF certifications. Examiner and scorer for the 2015 and 2017 sessions.
FOS (French for Specific Purposes) courses.
Gamification in Education Training Analysis Training Design Educational Material Design Creativity and Innovation
Société Générale
Receptionist
BANKING AND INSURANCE
September 2008 - August 2010 (1 year and 11 months)
Lattes, France
1️⃣ Customer Reception and Guidance

Welcome clients at the branch (in person and by phone).

Quickly identify their needs.

Direct them to the right contact person (customer advisor, business advisor, branch manager…).

Manage branch traffic (appointment scheduling, waiting times).

2️⃣ Management of Routine Banking Operations

Perform simple operations:

deposits and withdrawals
transfers
check cashing
ordering checkbooks or bank cards

Verify identification documents and ensure operational compliance.

3️⃣ First-Level Advice

Inform clients about basic banking products:

checking accounts
bank cards
simple savings accounts (Livret A, LDDS, etc.)

Explain how digital services work (mobile app, client area).

4️⃣ Sales Opportunity Identification

Identify potential needs (loans, insurance, savings).

Propose an appointment with an advisor.

Contribute to the branch's commercial objectives.

5️⃣ Administrative Management

Update client files.

Verify documents (compliance, anti-money laundering).

Follow up on simple requests.

6️⃣ Security and Compliance

Apply internal procedures.

Participate in fraud prevention.

Adhere to confidentiality rules.

Key Skills

Customer service orientation

Thoroughness

Interpersonal skills

Organization

Computer literacy

Sales acumen
Thoroughness and Organization Customer Service Adherence to Procedures Teamwork Independent Work

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