Freelancer profile translated to English.
Back to original languageAbout Olivier
Presentation
Twenty years of experience in consulting (Kurt Salmon, Wavestone) and industry (AREVA/ORANO). I support CEOs and Boards on strategic transformations and the deployment of generative AI.
Three sectors: insurance, automotive, energy.
In the field of AI, I have the ability to support end-to-end: acculturate a Board, identify use cases with real ROI, and launch POCs. Two years of hindsight on what works in production.
Areas of intervention
- Transformation & PMO: roadmap, project portfolio, governance, Board alignment.
- CRM & Customer Experience: scoping to go-live (PEGA, Dynamics), journey redesign, service centers.
- Generative AI: Board acculturation, use case prioritization, POCs and deployment.
Recent projects
- International automotive distributor: generative AI acculturation & use case identification mission (Board seminar, use case diagnosis, POC launch) - (2026 - ongoing)
- Energy (local distribution company): strategic transformation, project portfolio redesign, transverse PMO. (2025/2026)
- Health insurance: CRM program management, coordination of 3 business units / IT, (2023/2025).
- Insurance: AI roadmap "online assistance", LLM chatbot, CEO/digital/business scoping (2025)
- Automotive: generative AI after-sales use case scoping (2026)
- Automotive: electric vehicle business plan, 5-year projection (2022)
- Provident insurance: outbound communications roadmap, Board presentation (2021)
What sets me apart
- International experience
- Strategic and CRM transformation
- Ten years in consulting / ten years in industry
- Intervention from scoping to execution, on the same mission.
- Generative AI: two years of hindsight on what works in production.
- Scoping with executives, deployment with teams.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris 15e Arrondissement (up to 50km)
Experience
- Energie / ConfidentielImplementation of a transverse PMO and redesign of the project portfolioENERGY AND UTILITIESSeptember 2025 - Today (9 months)Strategic support mission for the General Management of a local distribution company (production, supply, network management) operating in a highly regulated and changing environment (necessary modernization, increasing customer expectations / digitalization, competition, etc.).In a context of multiplying projects and lack of structured prioritization, the challenge was to secure the group's strategic trajectory by 2030.The approach consisted of:
- Clarifying priorities, restructuring the roadmap, and controlling the project portfolio.
- Implementing a Board arbitration mechanism and steering indicators.
- Setting up a transverse PMO function and a dedicated organization within the various departments.
- Defining and implementing a harmonized project lifecycle and formalized governance bodies.
- Ensuring the security of structuring projects.
The approach aims to:- Align the Board around a consolidated and prioritized trajectory.
- Strengthen the transformation process and make it more effective.
- Embed a project culture & ensure the upskilling of teams (methods, tools).
- MGENProject Manager - Affiliate Relationship Management & CRMBANKING AND INSURANCEMay 2023 - June 2025 (2 years and 2 months)Paris, FranceConsulting mission for the Operations Department as Project Manager for the Affiliate Relationship Management / CRM workstream within the PSC program (complementary social protection within the civil service).- Construction and management of the roadmap (priorities, planning, budget, workload).- Provision of business and CRM expertise to address challenges related to customer experience, operational efficiency, and processing times in the context of developing collective health insurance.- Focus on CRM and digital development (personal space).- Reporting to management bodies.- Coordination of business stakeholders, IT, AMOA, etc.- Project process management and continuous improvement (lessons learned, retrospective).
- StellantisGDPR Project ManagerAUTOMOBILEOctober 2022 - January 2023 (3 months)Paris, FranceSupport for the CMO team (marketing & tools) to conduct an assessment and define a roadmap.- Assessment of the subsidiary (organization, governance, processing register, legal notices, website).- Construction of the roadmap based on identified risks and priorities.- Implementation of new governance and a dedicated organization.- Onboarding of the project team within the subsidiary.- Provision of ad-hoc expertise in response to subsidiary requests.
Recommendations
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master in Management & FinanceUniversité Paris Dauphine2003Diplôme gestion & finance (marché et entreprise)
- Master 2 in Financial EngineeringUniversité Paris Sorbonne2004Diplôme en ingénierie financière
Certifications
- Digital TransformationCoursera / UVA / BCG2020