Freelancer profile translated to English.
Back to original languageAbout Olivier
Presentation
Twenty years of experience in consulting (Kurt Salmon, Wavestone) and industry (AREVA/ORANO). I support CEOs and Boards of Directors in strategic transformations and the deployment of generative AI.
Three sectors: insurance, automotive, energy.
In the field of AI, I have the ability to provide end-to-end support: acculturating a Board of Directors, identifying use cases with real ROI, and launching POCs. Two years of hindsight on what works in production.
Areas of Intervention
- Transformation & PMO: roadmap, project portfolio, governance, Board alignment.
- CRM & Customer Experience: scoping to production deployment (PEGA, Dynamics), journey redesign, service centers.
- Generative AI: Board acculturation, use case prioritization, POCs and deployment.
Recent Missions
- International automotive distributor: generative AI acculturation & use case identification mission (Board seminar, use case diagnosis, POC launch) - (2026 - ongoing)
- Energy (local distribution company): strategic transformation, project portfolio redesign, transverse PMO. (2025/2026)
- Health insurance: CRM program management, coordination of 3 business units / IT departments, (2023/2025).
- Insurance: AI roadmap "online assistance", LLM chatbot, CEO/digital/business scoping (2025)
- Automotive: generative AI use case scoping for after-sales (2026)
- Automotive: electric vehicle business plan, 5-year projection (2022)
- Provident insurance: outbound communications roadmap, Board presentation (2021)
What Sets Me Apart
- International experience
- Strategic and CRM transformation
- Ten years in consulting / ten years in industry
- Intervention from scoping to execution, within the same mission.
- Generative AI: two years of hindsight on what works in production.
- Scoping with executives, deployment with teams.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris 15e Arrondissement (up to 50km)
Experience
- Distributeur Automobile internationalGenerative AI Consultant: Use Case Identification / POCAUTOMOBILEApril 2026 - June 2026 (2 months)Paris, FranceSupporting an international automotive distribution network (present in nearly 40 countries) in structuring its generative AI ambition.Initial steps taken (Copilot deployment, field data collection) but without a prioritization framework or roadmap.Objective:Transition from intention to proof of value, from Board acculturation to operational POCs, through an accelerated three-phase approach.Mission conducted at the request of the CEO, work carried out with the Board of Directors.My role:Methodology lead, participation in interviews, guidance of analyses and recommendations, executive-level interface (CEO) and guarantee of deliverables. AI technical aspects handled in collaboration with a dedicated GEN AI technical expert.Key Contributions:1) Design of a 3-phase approach: Board acculturation, rapid diagnosis and prioritization, execution of 2 POCs on a proprietary environment.2) Management of the prioritization methodology: value/feasibility matrix, quadrant scoring, 5 criteria for qualifying a POC. Approximately fifty initiatives narrowed down to a shortlist of 2 qualified POCs.3) Conduct of diagnostic interviews and guidance of analyses: use case qualification, scoring arbitration, POC selection.4) Scoping of realistic parameters (single country scope rather than multi-country, priority on structured internal data) and identification of a structural constraint: lack of operational KPI culture, reliance on financial aggregates.5) Facilitation of the acculturation phase (Board seminar)6) Presentations delivered to CEO / Board
- Energie / ConfidentielImplementation of Transverse PMO and Project Portfolio RedesignENERGY AND UTILITIESSeptember 2025 - Today (11 months)Strategic support mission for the General Management of a Local Distribution Company (production, supply, grid operation) operating in a highly regulated and changing environment (necessary modernization, growing customer expectations/digitalization, competition, etc.).In a context of multiplying projects and lack of structured prioritization, the challenge was to secure the group's strategic trajectory by 2030.The approach consisted of:
- Clarifying priorities, restructuring the roadmap, and bringing the project portfolio under control.
- Implementing a Board arbitration mechanism and steering indicators.
- Setting up a system with a transverse PMO and a dedicated organization within the various departments.
- Defining and implementing a harmonized project lifecycle and formalized governance bodies.
- Ensuring the security of structuring projects.
The approach aims to:- Align the Board around a consolidated and prioritized trajectory.
- Strengthen the transformation process and make it more effective.
- Anchor a project culture & ensure team skill development (methods, tools).
- MGENProject Lead Customer Relationship Management & CRMBANKING AND INSURANCEMay 2023 - June 2025 (2 years and 2 months)Paris, FranceConsulting mission for the Operations Department as project lead for the Affiliate Relationship Management / CRM initiative within the PSC program (supplementary social protection within the civil service).- Development and management of the roadmap (priorities, planning, budget, workload).- Providing business and CRM expertise to address customer experience, operational efficiency, and processing time challenges in the context of developing collective health insurance.- Focus on CRM and digital development (personal space).- Reporting to management bodies.- Coordination of business stakeholders, IT, AMOA (IT Business Analysis), etc.- Project process management and continuous improvement (lessons learned, retrospectives).
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Education
- Master in Management & FinanceParis Dauphine University2003Diplôme gestion & finance (marché et entreprise)
- Master's Degree in Financial EngineeringParis Sorbonne University2004Diplôme en ingénierie financière