About Olivier
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
German
Fluent
Experience
- Mad CollectiveChargeback and Fraud AnalystApril 2018 - May 2025 (7 years and 1 month)Barcelona, Spain-Setting up chargeback representment process; -Understanding bank requirements and data sources -Requesting all needed data from IT support and payment partners -Automation of process (Google App script-> Zendesk tickets-> Google docs-> SQL Database) -Training and managing outsourcers -Analyse results and share fraud trends found in Bigquery, Redshift (SQL) and tableau. -Optimise traffic by detecting and blocking low performing and Fraudulent subsegments
- Air ProductsCash CollectorOctober 2017 - April 2018 (6 months)Barcelona, SpainCash Collector• Ensuring the timely collection of outstanding balances/debts from my b2b portfolio.• Negotiating satisfactory outcomes with my clients and banks.• Ensuring customer calls and emails are responded to.• Identify any customer complaints and escalate as appropriate.• Anticipate and communicate with different departments.• Liaise with the credit & collections coordinator or supervisor about all credit issues.
- PayPalDispute and resolution specialistApril 2014 - June 2017 (3 years and 2 months)Co. Dublin, Ireland• Assign and prioritise workload to agents based on queue volume to manage the service level.• Rolled out new workload management method in a team of 12.• Report on EMEA queue volumes and build over 10 Excel and Microstrategy reports.• Complete Quality Monitoring each month and give appropriate feedback.• Built the new quality process and tools with management.• Develop fraud detection projects in claims and chargebacks globally - rolled out Microstrategy and Excel/VBA methods to detect over 30000 fraudulent accounts annually.• Liaised with account managers to establish Microstrategy, VBA methods and customer led mitigation solutions for the biggest EMEA enterprise merchants to reduce buyer fraud targeting the merchants.• Pilot, co-develop and run tools to automate parts of claims and chargeback process with VBA and Macro Express; liaise with business intelligence, product integration and process owners - resulting in over 2 million euros in annual savings.
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Education
- SQL For Data Science With Google Big Query - Chris LevyOnline Course (Udemy)2019SQL For Data Science With Google Big Query - Chris Levy
- Advanced diploma in project management, Project Management., Project Management.Dublin Business School2011Advanced diploma in project management, Gestion de projet., Gestion de projet.