About Olivier
French
Native or bilingual
English
Conversational
Experience
- AnyCommerceOperations TechnicianSOFTWARE PUBLISHINGNovember 2023 - January 2025 (1 year and 2 months)Paris, FranceDeployment of patches, management of cron jobs and environment variables, database exports and backups, execution of SQL queries and API commands on test and production environments, maintenance of Kubernetes clusters hosted on Azure.
- WyndN2 Support Technician and Technical ToolsSOFTWARE PUBLISHINGMay 2018 - November 2023 (5 years and 6 months)Paris, FranceLevel 2 support for the Anycommerce solution (phone and tickets), infrastructure monitoring, Aircall, Zendesk, and JIRA administration, activity reporting using Zendesk Explore (BIME) and PowerBI, supervision and coordination of production deployments, training of a support team following a merger with Symag.
- Consort NTHelpdesk Hotline TechnicianDIGITAL AND ITJune 2015 - April 2016 (10 months)Puteaux, FranceLevel 1 and 2 user assistance for business applications, PMAD, and user workstation troubleshooting, user password and administrator rights management via AD, training of new arrivals.
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Education
- TOSA Excel VBA (Expert)2025TOSA Excel VBA (Expert)
- TOSA Excel (Expert)2025TOSA Excel (Expert)