Olivier Guimonneau

Implementation of operational performance measurement tools under PowerBI.

Identification of regressions.

Identification and monitoring of corrective action plans.

As part of the reorganization of the DGSI, streamline relations between the Infrastructure, Business Services, and Providers entities

- Implementation of ITIL Processes (Change, Requests, Incident, Problem, Knowledge, CMDB) with ServiceNow

- Escalation Management

- Crisis Cell Management

- Project Assistance

In this course, you will be immersed in a concrete professional situation: a client calls on your services to automate the billing process. As an IT project manager, you will be at the interface between user needs and the IT professionals who will develop the solution.

Together, we will start from the user's need, formalized in the functional specifications. We will analyze the existing environment and the market to define a technical solution that meets the expressed needs. Then, we will study our technical solution in detail to write the specifications that will be included in the technical specifications for the development teams. Finally, we will coordinate the work and build the solution in relation with users and IT professionals.

Are you ready to assist the project owner? Then join me right now in the first chapter to discover your mission in more detail!

https://openclassrooms.com/fr/courses/6227506-assistez-la-maitrise-douvrage-dun-projet-si