Olivier Goossens

At **Cosucra**, my mission focused on demand and supply management involved a complete redesign of processes to improve internal and external customer satisfaction.

I primarily redesigned demand and supply planning processes, integrating a unified platform and more accurate forecasting models to reduce costs and increase responsiveness.

The new sales reporting system, both innovative and high-performing, provided real-time data, key performance indicators (KPIs), and predictive analytics, thus facilitating quick and informed decision-making.

At **Godiva**, my approach focused on IT integration and managerial change management aimed to maximize overall internal and external customer satisfaction.

The implementation of an ERP had a significant impact on operational efficiency and inventory management.

Once again, the creation of innovative analytical reports proved essential for providing the in-depth information needed for effective decision-making.

By emphasizing flexibility and adaptability within a participatory change approach, the transition was smooth.

Among the most notable results are:

As interim Logistics Manager at **Heytens**, I was responsible for a comprehensive mission to improve the company's operations.

My main areas of intervention focused on warehouse reorganization, space optimization, streamlining internal processes, and overall improvement of the customer experience.

Furthermore, a review of the delivery plan was essential to simplify supply chain processes, particularly through the implementation of structural changes and new partnerships.