Freelancer profile translated to English.

Description

With 20 years of experience in Customer Relationship SaaS software. I have structured and managed operational teams in Pre-sales, Project Management, and Customer Support.

My experiences have allowed me to address numerous business sectors and their specific needs, with the primary objective of customer satisfaction!

In 2021, I created IKKI Conseil to leverage my skills for ambitious and structuring projects.

As a certified partner, I support the deployment, configuration, or optimization of your Hubspot, Freshworks (Freshdesk, Freshsales, etc.), Creatio, and easiware solutions. I integrate these solutions into your IT architecture to maximize their benefits.

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Can work on-site

Marseille 8e Arrondissement (up to 50km), Paris (up to 100km), Lyon (up to 100km), Lille (up to 100km), Nantes (up to 100km)

IKKI Conseil
Founder
CONSULTING AND AUDITS
September 2021 - Today (4 years and 9 months)
Marseille, Provence-Alpes-Côte d’Azur, France
▪ Consulting in digital transformation for Customer Relationship
▪ Support for your digital transformation projects from needs definition to implementation
▪ CRM integration and IT Project Management Support
▪ Integration partner for Hubspot, Zendesk, and easiware
Customer Relationship Management (CRM) Digital Transformation customer relations Hubspot Zendesk easiware Salesforce IT Architecture Project Management
CustUp
Technical-Functional Consultant in Customer Relationship Digitization
CONSULTING AND AUDITS
January 2022 - Today (4 years and 5 months)
Paris, France
CustUp is a consulting firm specializing in Customer Relations and Sales Performance.
As a mission director, I am involved in the following areas:
▪ Support for improving Customer Relations (audit, improvement plan, etc.),
▪ CRM and IT System diagnostics,
▪ Assistance in selecting the most suitable solutions for business challenges
Audit customer relations IT Architecture CRM Salesforce ITIL
easiware
Operation Manager
SOFTWARE PUBLISHING
January 2019 - August 2021 (2 years and 7 months)
Région de Marseille, France
▪ Organization, structuring of support team level 1 and 2 & incident management ▪ Recruiting and management of Outsourced technical dev team ▪ Integration Partners support & training ▪ Sales team support for technical and software architecture
CRM Team Management Web Services IT Architecture Operations Management ITIL