Olivier Durbant

Customer Relations Expert | Satisfaction & Loyalty

💬 Efficient, human, and personalized customer service

With several years of experience in customer relations, I have had the opportunity to work in various sectors, from retail to station reception, including HR assistance and commercial management. This versatility has allowed me to develop a tailor-made approach, adapted to the specific needs of each company and its customers.

✅ What I bring you:

Excellent communication (oral and written) for smooth and professional interaction.

Efficient management of requests (emails, phone, chat) and rigorous follow-up.

Rapid adaptability, regardless of the sector.

Handling delicate situations with diplomacy and empathy.

Improving customer experience to build loyalty and strengthen your brand image.

📞 Why me?

✔️ A proactive approach focused on customer satisfaction.

✔️ High autonomy and effective priority management.

✔️ Strong field experience that allows me to understand customer expectations and meet them accurately.

🎯 Available for freelance assignments: customer service management, remote customer support, loyalty building… Let's talk about it!