Freelancer profile translated to English.
Back to original languageAbout Olivier
Passionate about the sense of service, I take charge of your transformation, deployment, and change management projects while respecting your objectives.
With over 25 years of experience, rich in multicultural projects, I offer you personalized solutions to meet your business strategy challenges.
Specializing in project management and business services, I have held roles as Engineer, Salesperson, Manager, Director, and Entrepreneur.
Always ready to step out of my comfort zone to progress with those who want to make a difference and reinvent themselves.
French
Native or bilingual
English
Fluent
Can work on-site
Lille (up to 50km), Paris (up to 10km), Bruxelles (up to 10km), Arras (up to 10km)
Experience
- AG2R La Mondiale - GIE La MondialeEpic Owner - Technical Project ManagementBANKING AND INSURANCEJune 2023 - Today (3 years)Mons-en-Barœul, France• Led the overall integration of the front-office activity transformation project: 'Individual Retirement Savings'.Details available upon request under confidentiality agreement - OSE Essential Services Operator company.
- 1001 ProjetsFreelance, Company ManagerBANKING AND INSURANCEOctober 2019 - Today (6 years and 8 months)Lille, FranceSecurity Project Manager for Tapis Saint Maclou. (2022/23)• Project for business continuity and IT backup in case of cyberattack.• Support for experts in change management in project mode.• Management of associated IT service providers.• Implementation of ITIL incident, problem, and change processes and the GLPI tool.Program Management Officer for Kingfisher Plc (2022)• Supported the executive committee in the creation of Screwfix France. (Warehouse, Store, Web.)• Program planning & risk management for the implementation of the following functions:Real estate expansion, Store operations, Human resources, Finance, Supply chain, Logistics, Product sourcing, Digital, Marketing, Information systems, and IT deployment.• Squad facilitator for the IT Finance part with third-party suppliers. (Strategy, Build & UAT)• POPIT Architecture, MS Project, Agile, DevOps MS Azure, Teams, MS Dynamics, Magento.Customer Success Manager for Auchan Retail International (2021)• Domain of customer relationship innovation, CRM Salesforce Service & Marketing Cloud.• Supported the business in professionalization for countries: France & Poland.• Managed change, training, and user adoption.• Identified and tracked gaps, evolutions, UX, UAT, and production deployment.Business Leader for ADEO Bricoman (2019)• Business design through to the production launch of the Todomo mobile application.• Service platform for building professionals and project owners.• UX, UI interviews. Business studies. EventStorming design methodology.Business Owner for ADEO Leroy Merlin France (2019)• Development of the web platform for supporting customer projects.• Business and technical design through to the production launch of the kitchen price estimation tool.• Business analysis workshops. UX, UI interviews. Agile development, Jira.
- 1001 ProjetsFreelance, Company ManagerRETAIL (LARGE RETAILERS)October 2013 - October 2019 (6 years)Lille, FranceProject Leader for ADEO Leroy Merlin Russia (2017/18)• Transformation of the commerce application infrastructure at the Moscow headquarters.• Led the project from architecture scoping to infrastructure installation.• Facilitated steering committees. Budget €2.3M, managed outsourced interventions.• Coordinated experts: Datacenter, system, network, storage, servers, databases, Oracle Exadata.• Participated in committees: Architecture, security, CAB, production, and operations.• Organized work according to best practices: Lean, ITIL, DevOps, Asana, MS Project.Transition Manager for Auchan Logistics (2016/17)• Service improvement for logistics operations in France, outsourced to Poland.• Reviewed contracts and improved supervision and operations in Poland, 12 FTEs.• Managed change for internal L3 support, 4 system administrators; Transitioned to Lean.• Transition management of the service, Audits, Recruitment, Run normalization.• Managed production deployments, crises, and risks; monitored EasyVista incidents.• Facilitated team and steering committees in France and Poland, Trello tools.
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Education
- Master's Degree in Electrical Engineering and Industrial ComputingPolytechnic School of Valenciennes1996
Certifications
- ITILExin2010
- Prince 2Exin2009