Olivier Combet

For a global agribusiness leader, in an essentially Microsoft 365 environment - 4500 users. Improve IT department collaboration (reliability and streamlining of deployments, education around the CAB), manage IT performance (volumes, inventories, results), secure IT Operations (push mode work, workflow analysis, configuration review in tools) and streamline IT production operations (communication on events, alignment of governance bodies, service provider management..)

- Context: Office 365 tenant merger project

- Objective: Support the decommissioning of the Weave tenant, following the acquisition by Onepoint

- Environment: 2500 users / Full Microsoft 365 + Mac and smartphones

- Actions: Establish a schedule, a risk matrix, and a project communication plan

- Suppliers: Dell, Orange, Microsoft, Apple, Groupe Cyllène

- Achievements and successes: Client recommendation (LinkedIn)

- Context: Internal IT had become an irritant at the company management level

- Objective: Improve the perception of IT support and evolve the IS

- Environment: 450 users / Full Microsoft 365 + Mac and smartphones

- Actions: Audit, action plan, Wi-Fi optimization, securing IT rooms, optimization of network links, and successful change of IT outsourcing provider. Printing audit launched

- Suppliers: Dell, Orange, Groupe Cyllène, Stimplus

- Achievements and successes: User satisfaction increased from 66% to over 95%