Freelancer profile translated to English.

Description

4 times certified consultant, I have developed expertise in CRM & Marketing, particularly in Salesforce, for over 10 years. I have participated in and led numerous different projects, Sales, Service, Marketing, Community, Platform, and Commerce Clouds, either independently or as a team leader with significant responsibilities. I work on all project phases, from scoping to training, including design, architecture, testing, and solution deployment at the client's site. I am passionate about optimizing business processes, user experience, and the customer journey. With a Master's degree in Innovation Management, I use various marketing innovation techniques daily to deploy products/services best suited to users. This work fascinates me and allows me to fully express my personality. I am a very serious person, attentive to detail, and possess excellent organizational skills. I love to innovate, solve problems, and anticipate them. I also greatly enjoy the diversity of this profession and the opportunity to learn every day from new encounters, clients, or international collaborators. I prefer long-term projects because, for me, creating or developing a Salesforce platform also means understanding the company's culture, its various business units, and the system's usage and future. I look forward to collaborating with you on innovative projects.

Languages

English
Native or bilingual
Spanish
Basic
French
Native or bilingual

Workplace preferences

Can work on-site

Toulouse (up to 50km), Bordeaux (up to km), Lyon (up to km), Paris (up to km)

AIRBUS
Senior Salesforce Consultant
AVIATION AND AEROSPACE
September 2017 - February 2020 (2 years and 5 months)
Toulouse, France
Implementation of various Salesforce modules within 3 departments. I joined the project at the launch of Salesforce within the company. Lead CRM & Marketing Consultant for 3 departments (Public Affairs, International Commerce, Communication). I was responsible for building the functional architecture, leading workshops, managing user stories, building applications, and training users, as well as coaching consultants and developers on Sales, Service, Marketing & force.com. Features deployed: - 3 Sales Cloud & force.com apps with leads, campaigns, accounts, contacts, opportunities, reports, dashboards, custom objects, Conga & Docusign & process automation - 2 Marketing Cloud BU/Projects & landing pages deployed with Sales Cloud integration - 1 community portal for partner management - 1 community portal for internal management - 1 Service Cloud app with case & knowledge management and process automation - Conga deployment: 3 word, PDF, PowerPoint templates, skills=[{id=CRM, type=GLOBAL, name=CRM}, {id=Salesforce, type=GLOBAL, name=Salesforce}, {id=Marketing, type=GLOBAL, name=Marketing}, {id=JIRA, type=GLOBAL, name=JIRA}, {id=Adobe AEM, type=GLOBAL, name=Adobe AEM}, {id=Leader, type=GLOBAL, name=Leader}, {id=Management, type=GLOBAL, name=Management}, {id=Scrum master, type=GLOBAL, name=Scrum master}, {id=Conga, type=GLOBAL, name=Conga}, {id=DocuSign, type=GLOBAL, name=DocuSign}, {id=Sales Cloud, type=GLOBAL, name=Sales Cloud}, {id=Service Cloud, type=GLOBAL, name=Service Cloud}, {id=Marketing Cloud, type=GLOBAL, name=Marketing Cloud}, {id=Community Cloud, type=GLOBAL, name=Community Cloud}, {id=Quip, type=GLOBAL, name=Quip)}]
CRM Salesforce Marketing JIRA Adobe AEM Leader Management Scrum master Conga DocuSign Sales Cloud Service Cloud Marketing Cloud Community Cloud Quip
LINDE
Senior Salesforce Consultant
ENERGY AND UTILITIES
June 2019 - February 2020 (9 months)
Toulouse, France
Lead CRM and Web Consultant for Europe and France. I was responsible for building the functional architecture, leading workshops, configuring features, and managing coordination with IT governance (CoE) and business stakeholders, as well as coaching consultants. Features deployed: - 1 Sales Cloud & force.com app with accounts, contacts, products, assets, contracts, custom objects, reports, dashboards - 1 community portal as an internal hub (Salesforce records & documents & SharePoint records) - 1 Azure/SharePoint connector with Salesforce - Files Connect - 1 Azure/SharePoint connector with Salesforce - Salesforce Connect Odata protocol, skills=[{id=CRM, type=GLOBAL, name=CRM}, {id=Salesforce, type=GLOBAL, name=Salesforce}, {id=Microsoft Azure, type=GLOBAL, name=Microsoft Azure}, {id=Microsoft Sharepoint, type=GLOBAL, name=Microsoft SharePoint}, {id=Community Cloud, type=GLOBAL, name=Community Cloud}, {id=Sales Cloud, type=GLOBAL, name=Sales Cloud}, {id=Copado, type=GLOBAL, name=Copado}, {id=Devops, type=GLOBAL, name=Devops)}]
CRM Salesforce Microsoft Azure Microsoft Sharepoint Community Cloud Sales Cloud Copado Devops
Aéroport Toulouse Blagnac
Senior Salesforce Consultant
AVIATION AND AEROSPACE
September 2019 - February 2020 (6 months)
Toulouse, France
CRM Expert for a new implementation of CRM and Marketing components. I was responsible for building the application architecture and data model, as well as interfaces with Mailchimp. I led design workshops and coached a junior consultant. Features deployed: - 1 Sales Cloud & force.com app with leads, campaigns, accounts, contacts, reports, dashboards, custom objects & process automation - 1 Mailchimp marketing connector with Salesforce, skills=[{id=CRM, type=GLOBAL, name=CRM}, {id=Marketing, type=GLOBAL, name=Marketing}, {id=Salesforce, type=GLOBAL, name=Salesforce}, {id=Mailchimp, type=GLOBAL, name=Mailchimp}, {id=Sales Cloud, type=GLOBAL, name=Sales Cloud}, {id=management, type=GLOBAL, name=management}, {id=conduite du changement, type=GLOBAL, name=change management}, {id=Formation, type=GLOBAL, name=Training)}]
CRM Marketing Salesforce Mailchimp Sales Cloud management conduite du changement Formation

Check out Olivier's experience

Krystal

QUADRUPEDE

Reviewed on 9/14/2021

Thank you to Olivier for his last-minute support for a short assignment. He provided a complete and effective response to our problem - with great pedagogical skill.