Freelancer profile translated to English.

Description

4x certified consultant with over 10 years of expertise in CRM & Marketing, particularly Salesforce.

I have participated in and led numerous projects across Sales, Service, Marketing, Community, Platform, and Commerce Clouds, either independently or as a team leader with significant responsibilities.

I work on all project phases, from scoping to training, including design, architecture, testing, and solution deployment at the client's site.

I am passionate about optimizing business processes, user experience, and the customer journey.

With a Master's degree in Innovation Management, I daily use various marketing innovation techniques to deploy products/services best suited to users.

This work fascinates me and allows me to fully express my personality. I am a very serious person, attentive to detail, and highly organized. I love innovating, solving problems, and anticipating them.

I also greatly appreciate the diversity of this profession and the opportunity to learn every day from new encounters, clients, or international collaborators.

I prefer long-term projects because, for me, creating or developing a Salesforce platform means understanding the company's culture, its various businesses, and the system's usage and future.

I look forward to collaborating with you on innovative projects.

Languages

English
Native or bilingual
Spanish
Basic
French
Native or bilingual

Workplace preferences

Can work on-site

Toulouse (up to 50km), Bordeaux (up to km), Lyon (up to km), Paris (up to km)

WISE RH
SF Sales
January 2024 - April 2025 (1 year and 3 months)
Main features deployed: 1 Sales Cloud connector with Adobe, 1 connector between Sales Cloud and Bullhorn app (recruitment platform) via Zapier. Improvement of account, contact, and opportunity user experience to manage documents and candidates.
ETAM
SF Service
October 2021 - April 2022 (6 months)
Main features deployed: 1 Sales Cloud & force.com apps with PersonAccount, account, loyalty, store, Marketing objects. Email Studio, Mobile Studio, Automation, journey, content builder, contact builder, interaction studio, advertising studio. DynamicSender Profile. Send SFMC emails from SFDC. Solution to bypass datastorage limitation in SFDC for emails and sms. Anonymization of personaccount information.
ROCHE
SF Marketing
October 2020 - February 2021 (4 months)
I was in charge of the management of the Roche France Marketing Cloud platform (Quick & Major releases and TMA). Configuration of Email Studio, Automation Studio, Journey Builder, Content Builder, Contact Builder for data model relationship and Web Studio.

Check out Olivier's experience

Krystal

QUADRUPEDE

Reviewed on 9/14/2021

Thank you to Olivier for his last-minute support for a short assignment. He responded completely and effectively to our problem - with great pedagogical skill.