Freelancer profile translated to English.

Description

Expert in customer relations and operational support. I assist companies in managing, optimizing, and structuring their customer journeys, with a strong focus on quality, processes, and performance.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ADM VALUE
Operational Activity Manager
April 2025 - Today (1 year and 2 months)
Operational piloting: monitor daily production and KPIs
Team management: supervise, train, and support employees.
Quality & performance: ensure compliance with standards, improve processes
Reporting & communication: transmit activity status to managers or clients
Training Project and team management customer-relationship-management skill development customer-segmentation-and-analysis
SAYNA Sarl
CUSTOMER RELATIONS & INCENTIVE SALES CONSULTANT
January 2024 - February 2025 (1 year and 1 month)
• - Analyze user needs and design solutions
• - Create satisfaction collection logic
• - Ensure partner and customer satisfaction
• - Manage and lead B2C sales (subscriptions and renewals)
• - Manage B2B & B2C & B2G relations
• - Implement a DATA management process and create a dashboard
ONG Akany Avoko Ambohidratrimo
PROJECT AND PROFESSIONAL INTEGRATION MANAGER
January 2023 - January 2024 (1 year)
• - Manage and lead social projects
• - Manage relationships with partners
• - Develop and lead training programs