Freelancer profile translated to English.

Description

IT Manager / Senior VIP Support with nearly 18 years of experience in an international environment, specializing in VIP support, IT asset management, and cloud migrations. Experienced in multi-country environments (France, South Korea, UK), I act as the technical liaison between local and international teams.

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Montereau-Fault-Yonne (up to 50km), Paris (up to 10km)

Cheil France (SIEGE SOCIAL)
IT Manager
TELECOMMUNICATIONS
January 2023 - Today (3 years and 5 months)
Saint-Ouen, France
• Managed the IT department for 120 users in an international Samsung environment (France, South Korea, UK).
• Technical liaison for Samsung Electronics HQ and EHQ UK teams.
• Managed critical escalations and coordinated international deployments.
• Provided VIP support to the Executive Committee / Management and assisted users.
• Managed IT assets and administered Microsoft 365 / Active Directory.
• Led cloud migrations: Nasuni → Egnyte, SVPN/Akamai → Zscaler, Google Workspace → SharePoint M365.
• Implemented the CPCEX solution (Samsung) for embargo periods in coordination with Samsung Korea and EHQ.
• Administered security and endpoint protection (Sophos Central, MFA, OVHcloud).
• Supported meeting rooms: Teams & Webex.
• Managed Jira, Monday.com, and JAMF tools.
AIR LIQUIDE (SIEGE SOCIAL)
VIP SUPPORT TECHNICIAN L1-2
January 2021 - December 2021 (11 months)
Prepared and supported Executive Committee / Management meetings, handled VIP user requests, recorded requests, created procedures, managed and consolidated incident and knowledge bases, identified and analyzed user needs, configured Google accounts, provided Google & Office 2016 office suite assistance, Citrix office suite assistance, Active Directory administration, Airwatch iPhone, Samsung, Tablet administration, imaging, domain join, workstation configuration, supported video conferencing via Chrome box, Meet, Zoom, Teams, Webex, Bluejeans, network support (patch panel, wifi AP), reporting, assistance, training, and consulting for users, IT hardware and software support. Remote control via VNC.
ECONOM (SIEGE SOCIAL)
VIP COORDINATOR
ENTERTAINMENT AND LEISURE
May 2019 - June 2020 (1 year and 1 month)
Puteaux, France
Prepared Executive Committee / Management meetings, managed teams (VIP & PROXY), handled daily and monthly statistics, optimized existing processes and implemented new ones, industrialized and automated repetitive tasks, wrote technical documentation, managed the backlog based on priorities and resolution deadlines within contractual commitments, contributed to ongoing team training, knowledge sharing, and onboarding of new hires, created and documented guidelines for support technicians and monitored their evolution, prepared daily reports, prepared and led weekly technical committee meetings, participated in steering committee meetings, managed IT department requests within the scope of daily tasks, projects, and technical operations, coordinated actions within the project framework, ensured communication with managers (testing, pre-production, production).