Freelancer profile translated to English.

Description

🎯 Are you an e-commerce merchant on Shopify or WooCommerce?

I offer a unique customer experience by prioritizing human contact over rigid procedures, thus ensuring complete customer satisfaction. I handle:

- Integration of items into the online store (SEO optimized): texts, images, prices, tags

- Providing customers with detailed product information (item descriptions, stock availability, delivery times, etc.)

- Sending order confirmation emails

- Sending shipping and delivery confirmation emails Responding quickly and accurately to all customer inquiries (after-sales service)

- Canceling orders quickly if necessary or at the customer's request

- Processing refunds in accordance with the company's refund policy

- Applying discounts to orders in accordance with the company's discount policy

- Processing product returns if necessary

Every interaction is an opportunity to improve the customer experience, stand out from the competition, and build a true reputation for reliability. This is precisely where I add my value:)

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Konecta
E-commerce Virtual Assistant
E-COMMERCE
October 2022 - April 2025 (2 years and 6 months)
For three years, I have carried out the following tasks:

Customer support via phone, chat, social media, and email
Providing customers with detailed product information (item descriptions, stock availability, delivery times, etc.)
Responding quickly and accurately to all customer inquiries (after-sales service)
Handling complaints (delivery tracking, non-delivered packages, refund or reshipment requests, etc.)
Participation in the improvement of internal procedures

Thanks to this experience, I have developed:
- genuine interpersonal skills with customers
- very good writing skills
- great autonomy
- an attention to detail essential for customer satisfaction.
After-Sales Service Delivery Tracking Customer Service
Concentrix + Webhelp
Technical Assistant
August 2021 - March 2022 (7 months)
Remote technical assistance provided to customers using fiber optic internet, smart TV services, and landline phones

- Diagnosis and resolution of connectivity issues (fiber, set-top boxes, TV signal, landline services)
- Guiding customers step-by-step through troubleshooting processes (resets, cabling, settings configuration)
- Handling support tickets and coordinating with on-site technicians when necessary
- Clear explanation of technical procedures and service options to customers
- Ensuring customer satisfaction through empathetic and solution-oriented communication
- Adherence to service quality standards and response time objectives

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Virtual Assistant
InCareer Group
2024
- Gestion d’agenda - Gestion de boîte mail - Rédaction professionnelle - Suivi et gestion de la facturation (clients et fournisseurs) - Onboarding des nouveaux recrutés - Organisation de réunions - Organisation de déplacements et de voyages professionnels - Outils : Shopify, WooCommerce, Notion, Trello, Canva, Google Agenda, Asana, et autres outils collaboratifs

E-Merchandiser

Olivier Aina

E-commerce Assistant | Shopify & WooCommerce

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