Description

University student studying psychology as well as 4 years VA experience here to help with admin, I want to expand into creative writing and event management and planning. Due to being a university student I have experience in academic writing but also enjoy academia and creative writing as well as planning and booking travel.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

LADBROKES
Customer Service Manager
February 2022 - Today (4 years and 4 months)
Brighton, UK
•Assisted guests at busy retail shop doing £140,000 in monthly business.
•Reconciled documentation discrepancies, ensuring correct reporting to senior leadership.
•Developed, implemented and monitored strategies to maximise customer satisfaction and manage on-site customer service representatives.
•Processed high-volume store deliveries, ensuring receipt and safe storage of required items.
•Kept money safely secured locked drawers, in line with company requirements and policies.
•Handled customer disputes, such as ID rejections and pricing disagreements, providing solutions that aligned with company best practices.
•Helped checkout staff in assessing and approving customer IDs when required, checking for validity and rejecting when required.
•Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
KHWFreelance
Virtual Assistant
May 2021 - November 2022 (1 year and 6 months)
Folkestone, UK
•Assisted with business bookkeeping and accounts, escalating discrepancies to maintain accurate financial records.
•Utilised excellent communication and interpersonal skills to liaise effectively with international clients and customers.
•Used outstanding planning and organisation skills to manage multiple, international executive diaries and calendars.
•Coordinated in-person and virtual business meetings effectively, distributing relevant information in good time.
•Provided day-to-day administrative support, improving overall business efficiency.
•Answered calls and emails efficiently, offering round-the-clock client and customer care.
•Verified and logged in deadlines for responding to daily inquiries.
•Raised funds by organising multiple events and diligently managing details to meet deadlines.
Chichester Festival Management
Bartender
September 2021 - September 2021
Brighton, UK
•Maintained neat personal appearance.
•Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
•Greeted guests in a timely and professional manner.
•Cleaned and filled ice bins.
•Maintained full knowledge of all menu items, contents and preparation methods.
•Upheld high standard of cleanliness in all work areas.
•Served each guest with sincere, positive, pleasant and enthusiastic attitude.
•Ensured alcohol was consumed in designated areas only.