Freelancer profile translated to English.

Description

Passionate about Zoho and the entire software suite, I have 6 years of experience in implementing business processes in Zoho CRM.

I can assist you with both the CRM strategy phase and the functional and technical implementation phase.

I can help with:

- Zoho module configurations

- Implementation of business processes for your teams

- Custom function creation

- Inbound and/or outbound API creation

- Custom application development in Zoho Creator

- Development with Zoho Deluge

- Dashboard creation in Zoho Analytics

The Zoho suite is very comprehensive

I will do my best to support you with the following items:

- Zoho CRM, Desk, Books, Creator, Social, Analytics, Bookings, Cliq, SalesIQ, Workdrive, Learn, DataPrep, Flow

To complement this, I also have more global experience in IT Project Management, for 20 years!

Do not hesitate to contact me

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Vienne (up to 50km)

OT-DSI
Part-time CIO for SMEs
September 2025 - Today (11 months)
Vienne, France
What motivates me every day is helping SMEs to reach new heights through digital transformation. I enjoy simplifying tools, streamlining processes, and seeing the concrete impact on the daily lives of teams. Participating in the transformation of a company, helping it grow, save time, and increase efficiency – that's what gives meaning to my work.
Whether you need support in E-commerce, CRM, Process Optimization, or any other digital subject, I would be delighted to discuss it with you.
Digital Transformation and Strategy CIO Zoho CRM Shapediver WooCommerce
Dampere - TPE
Head of Digital Strategy
January 2019 - September 2025 (6 years and 8 months)
Lyon, France
In charge of all IT, I develop and implement innovative solutions to optimize the customer experience (online store with 3D configurator, showcase websites). I manage the development of digital projects and the supervision of service providers. I also configured and deployed a complete ERP (Zoho), integrating CRM, finance, email, and Creator modules, with process implementation, team training, and daily support. In parallel, I support the CEO in the overall strategy: digitalization, development plans, team structuring, and recruitment.
--> My interview by ShapeDiver
Zoho CRM Zoho One Shapediver CIO Wordpress
Certinergy (Effy) PME
Business Analyst then Head of Studies
January 2013 - January 2016 (3 years)
Paris, France
Recruitment and management of 2 Business Analysts
Management of 8 developers (4D, Web, Sales Force)
Management and coordination of a project portfolio
Overhaul of 70% of the information system

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Olivia Theilliere

Zoho CRM Consultant

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