About Olivia
- Administration & organization
- Booking & customer service management
- Client follow-up
- Calendar & email management
- Custom Notion workspace
- Social media & visuals
- Showcase website creation
French
Native or bilingual
Experience
- Assistante virtuelleFreelance ProjectsAugust 2025 - Today (10 months)Online Presence Creation — Grooming Salon
- Creation of the showcase website
- Design of flyers, business cards, and gift vouchers
Communication Support — Reflexologist- Creation of a communication flyer for a workshop
Organization & Tools — Holistic Therapist- Creation of a Notion workspace for activity management
- Implementation of Calendly for online appointment booking
Complete Organization — Neurodivergence Coach- Creation of a complete Notion workspace
- Design of an Excel tracking matrix and invoice templates
- Creation of various client follow-up documents for sessions
- Transports publics fribourgeois (TPF)Customer AdvisorJanuary 2019 - Today (7 years and 5 months)Fribourg, Switzerland
- Daily customer advice and guidance, management of requests and complaints
- Sales and advice on transport tickets, passes, and fare offers
- Travel organization (Railtour partnership)
- Invoicing
- Administrative management related to customer service and file follow-up
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Education
- Virtual AssistantVirtu'Elles Assist2025
- Federal VET Diploma, Commercial EmployeeProfessional School of Commerce Fribourg2018Certificat fédéral de capacité, Employée de commerce CFC