Freelancer profile translated to English.
Back to original languageAbout Olivia
Hello 👋🏻
If there's one thing that's important to me in life (and in my work), it's giving meaning to what I do. I currently work wearing several hats: that of a service designer, an innovation manager, or an UX/UI designer.
Through my experiences, I've been able to test different methods, question uses, confront points of view, and above all, forge my adaptability.
French
Native or bilingual
English
Fluent
Can work on-site
Lyon (up to 10km)
Experience
- AperienceBusiness and Service DesignerCONSULTING AND AUDITSOctober 2025 - Today (8 months)Lyon, FranceWithin a VSE (Very Small Enterprise) of 10 employees:- Motion Design: Creation of a video presenting a Learning Hub concept, based on AI (Energy sector)- UX/UI Design: UX/UI redesign of the customer area for a telecommunications company- Service Design: Implementation of the new Executive Committee for a company in the nuclear sector (interview phase, workshop preparation)
- Shift ConsultingDesign and Innovation ConsultantCONSULTING AND AUDITSSeptember 2022 - November 2024 (2 years and 2 months)Lyon, France- MICHELIN: Educational engineering on eco-design: Needs assessment / Interviews / Educational design / Eco-design / Training facilitation- SANOFI: Tool design: User interviews / Co-design workshop / Prototyping / Testing workshops (Perfection Game) / Iterations- ENEDIS: UX Research & Maturity Audit and Agile Coaching: Analysis of user journeys, data study, recommendations / Solution design: Co-design workshop and finalized action plan / Change management: Supporting teams to initiate collaboration- SHIFT (Internal missions): Creation of a Social Innovation Lab: governance, preparation, ideation workshops / UX Research missions - office relocation: user needs gathering and analysis, ideation workshop facilitation, prototyping, presentation to stakeholders / Creation and facilitation of a community of practice: logistics, communication, and topic planning / Team training: Lean UX / Remote facilitation methods / Innovation business understanding (for sales teams)- JACQUET METALS: Experimentation of methodological approach and tests on a limited scope for UX Design operational procedures: user interviews, ideation workshop, prototyping, user testing, iterations
- SmileUX DesignerFebruary 2022 - August 2022 (6 months)Lyon, FranceWithin the UX team, working in close collaboration with project managers, art directors, and front-end developers. Involvement in pre-sales and project phases:- Working on requirements gathering through various research methodologies (card sorting, personas, interviews, user testing, focus groups, etc.)- Co-facilitation of ideation and design workshops- Wireframing & prototyping- Conducting audits & benchmarks of digital solutions- Interface scenario planning
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Education
- Master User Experience Design (UXD)Université de Technologie de Compiègne (UTC)2022Master 2 (M2), Design centré expérience (User eXperience Design)
- Master in Innovation Management - Innovation Project Management track (work-study program), InnovationGrenoble IAE2021Master Management de l'Innovation - parcours pilotage de projets d'innovation en alternance, Innovation
Certifications
- Professional Scrum Product Owner IScrum.org
- Professional Scrum Master IScrum.org