About Olivia
French
Native or bilingual
Experience
- Dossier FacileValidation OperatorJuly 2024 - Today (1 year and 11 months)FranceVerification and validation of rental applications to enable tenants to have a quality file to submit to their future landlord.- Increase the tenant's chances of getting housing- Reduce the number of fraudulent applications and falsified documents and save the landlord time
- IndyCustomer CareSOFTWARE PUBLISHINGJanuary 2023 - Today (3 years and 5 months)Dual customer service support missions during tax filing season- Handling incoming tickets related to tax filing steps on Indy (Chat-Intercom)- Handling incoming tickets related to the use of the BNC Express software for tax filing, invoicing, subscription cancellations, and potential bugs (Email-Intercom)- Regular and essential monitoring of CSAT
- Label BoxCustomer Relations AgentJanuary 2021 - July 2021 (6 months)Paris, FranceAt Label-Box customer service, I handled all complaints and provided satisfactory solutions to customers. This mission required other skills and mastery of certain tools such as Zendesk, as well as the platform that allowed me to see all customer actions on their account, suspend customer subscriptions, and also process refunds.
Reviews
Recommendations
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Education
- Master 2 (M2), Marketing and Customer RelationsUniversity of Haute-Alsace2021Master 2 (M2), Marketing et Relation Client
- Master 1, Marketing and SalesUniversity of Haute-Alsace Mulhouse-Colmar2020Master 1, Marketing vente
Skill set
Categories
- Other