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Olivia KoukpakiOK

Olivia Koukpaki

Supermalter

Customer Care Agent

€180/day
10 projects
Paris, FR
0-2 years

Average response time: 4 hours

Freelancer profile translated to English.
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About Olivia

Bringing smiles, dedicating myself to the cause of others, and doing everything possible to earn the trust placed in me are among the reasons that led me to choose this profession of customer relations agent. I have a customer-centric culture that gives me the ability to fully satisfy the clients entrusted to me.

To date, I have had experience in a customer service department that gave me a taste for it. But most of what I know today, I learned through training and self-education. So much so that if I were to return to that first company, I would do things differently. Therefore, your clients will be pampered, valued thanks to my qualities, and will experience something unique. With every interaction, my goal will be to make them your best ambassadors.

Why trust me?
Because I have no interest in disappointing you. I will come as support to your customer service, and everything will be done to ensure your clients help build your good reputation.
  • French

    Native or bilingual

Can work on-site
Paris (up to 30km), Évry (up to 15km), Chilly-Mazarin (up to 15km), Antony (up to 15km)

Experience

  • Dossier Facile
    Validation Operator
    July 2024 - Today (1 year and 11 months)
    France
    Verification and validation of rental applications to enable tenants to have a quality file to submit to their future landlord.
    - Increase the tenant's chances of getting housing
    - Reduce the number of fraudulent applications and falsified documents and save the landlord time
  • Indy
    Customer Care
    SOFTWARE PUBLISHING
    January 2023 - Today (3 years and 5 months)
    Dual customer service support missions during tax filing season
    - Handling incoming tickets related to tax filing steps on Indy (Chat-Intercom)
    - Handling incoming tickets related to the use of the BNC Express software for tax filing, invoicing, subscription cancellations, and potential bugs (Email-Intercom)
    - Regular and essential monitoring of CSAT
    After-Sales Service Intercom Stripe Notion
  • Label Box
    Customer Relations Agent
    January 2021 - July 2021 (6 months)
    Paris, France
    At Label-Box customer service, I handled all complaints and provided satisfactory solutions to customers. This mission required other skills and mastery of certain tools such as Zendesk, as well as the platform that allowed me to see all customer actions on their account, suspend customer subscriptions, and also process refunds.
    Zendesk After-Sales Service Management

Reviews

5.0

Out of 1 rating

G

Gwendoline

Wecandoo

Reviewed on 11/25/2024

I recommend Olivia 100%: autonomy, rigor, and efficiency!

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Education

  • Master 2 (M2), Marketing and Customer Relations
    University of Haute-Alsace
    2021
    Master 2 (M2), Marketing et Relation Client
  • Master 1, Marketing and Sales
    University of Haute-Alsace Mulhouse-Colmar
    2020
    Master 1, Marketing vente

Skill set

Categories

  • Other