About Olivia
French
Native or bilingual
English
Fluent
Experience
- SHI International FranceInside Client Account Manager (ICAM)June 2015 - December 2025 (10 years and 6 months)Issy-les-Moulineaux, France▸Daily use of CRM MS Dynamics AX, Sales Center, Office Suite — rigorous pipeline monitoring and sales reporting.▸Product research, quote generation, order processing and follow-up, delivery tracking, inventory management, customer reminder processing, dispute resolution.▸Primary contact for resellers and end clients for Adobe offers: support in the cloud transition, presentation of the advantages and features of Creative Cloud, Sign, Acrobat solutions, etc.▸Adobe: Complete mastery of the Adobe licensing ecosystem: VIP, VIPe, ETLA contracts, Marketplace, Admin Console.▸Management of Microsoft CSP and MPSA licenses▸Development and retention of existing accounts: analysis of business and technological needs, proposal of adapted solutions, renewals and up-selling on cloud offers▸Response to public and private tenders, price negotiation with publishers and partners, construction of competitive quotes and follow-up until signature▸Training and support for users and partners in using Adobe solutions — conducting educational sessions and creating materials▸Building and maintaining lasting relationships with publishers, suppliers, and internal teams — multi-stakeholder coordination on complex projects
- RepettoFirst Salesperson / Assistant ManagerRETAIL (SMALL BUSINESS)January 2014 - January 2015 (1 year)Paris, France▸Supervision and HR follow-up of the sales team: interviews, skills development▸Management of the schedule and field human resources▸Creation of product sheets and educational materials for sales techniques▸Welcoming and advising premium clientele, loyalty building, and personalized follow-up▸Operational management: store opening/closing, cash registers, stock supervision, sales, sales supervision.
- Disney StoreSalesperson / Assistant ManagerRETAIL (SMALL BUSINESS)January 2008 - January 2014 (6 years)Paris, France▸Welcoming and advising international and high-end clientele in a high-volume environment▸Sales consulting and contribution to revenue growth▸Team supervision, cash register management, stock monitoring, merchandising.
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Education
- Adobe Sign Certification Adobe CQP Toy & Game Sales Professional Qualification Certificate TrainingSTUDICertification Adobe Sign Adobe CQP Vente Jeux & Jouets Certificat de Qualification Professionnelle Formation