Freelancer profile translated to English.

Description

As a results-oriented Interim Manager with over 15 years of leadership experience, I lead teams through change, create transparency and structures, and moderate critical transformation phases. I have experience in reorganizing business units, increasing efficiency, AI-based process optimization, DORA implementations, and introducing KPI-based management models. Stakeholder and interface management.

I help banks, financial service providers, and B2B service providers realign their organizations, digitize processes, implement compliance requirements, and achieve sustainable operational excellence.

▶ P&L responsibility up to €120 million

▶ Leadership spans up to 240 employees

▶ Transformation successes with >30% efficiency increase

My mandates range from post-merger integrations and DORA implementations to AI-based process optimization and the reorganization of entire business units.

🎯 I am open to:

– Interim mandates in the areas of COO, Transformation, Operations, or IT

– Permanent employment as Chief Operating Officer (COO) in the DACH region

📩 Feel free to contact me directly here on LinkedIn or via email:

Industry field of expertise

Languages

German
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Hamburg (up to 50km)

Sparkassenfinanzgruppe
Interim Manager and Management Consultant
BANKING AND INSURANCE
January 2025 - Today (1 year and 7 months)
• Led an IT team of 13 employees during a vacancy. Ensured stable IT operations and managed external IT service providers. Managed regulatory projects, particularly for the implementation of the DORA regulation. Prepared and supported an IT security audit. Change management and conflict resolution in a challenging transformation environment (FI migration).
IT Project Management IT Support IT Strategy Outsourcing DORA
Auto Fleet Control GmbH
Director Operations
January 2021 - January 2024 (3 years)
As a member of the leadership team, I was responsible for the day-to-day operational business in claims management:
• €85 million in revenue, as well as €30 million in purchasing volume per year, 140,000 customers, 60,000 claims per year, 60 FTE, 6 direct reports.
• Responsible for the smooth delivery of services from claims intake and immediate assistance, through repair coordination, to creditor and debtor receivables management.
• Procurement and service provider management of 5 workshop networks with a total of 400 workshops and other service providers (call centers, assistance services, car rental companies, towing services, appraisers, lawyers).
Supply Chain Management Artificial Intelligence Claims Management Automotive Insurance
CRIF Bürgel
Executive Director Data & Insights
January 2017 - January 2021 (4 years)
As a member of the management board, I was responsible for the day-to-day operational business of the credit bureau:
• 240 employees at 5 locations in Germany, 1 location in Slovenia, and 1 location in Turkey;
• €15 million OPEX, as well as group-wide data procurement of €14 million.

Projects:
• Restructuring, Target Operating Model, Nearshoring: 20% OPEX reduction through the establishment of international service hubs with 110 FTE in Slovenia and Turkey. Closure of 4 German locations, development of a social plan, standardization and transfer of business operations, as well as organizational change management. Establishment of a Data & Analytics Center, 15 FTE, Italy.
• Platform Development: A 30-year-old ERP system needs to be replaced in 15 months. Responsibility for the development, go-live, and stabilization of a new policy administration system in an international, cross-functional team (Germany, Italy, Poland, Slovenia, Slovakia).
• Data Strategy and Data Cost Management: The company's data assets must be identified and leveraged. Implementation of a data lake system to improve data quality and value creation. Consolidation of data source procurement, leading to a significant reduction in purchasing costs and better data utilization.
Data Analysis Restructuring Post-Merger Integration COO Procurement