Freelancer profile translated to English.

Description

I am a CRM expert in the telecommunications sector with extensive experience in customer retention, process automation, and data-driven marketing. By strategically utilizing AI tools, I optimize customer journeys, increase campaign management efficiency, and foster personalized customer interactions – always with a focus on measurable results and innovative solutions. I am looking for projects nationwide.

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Düsseldorf (up to 50km), München (up to 50km), Hamburg (up to 50km), Berlin (up to 50km)

Wincasa
Project Management ServiceNow Implementation
REAL ESTATE
May 2025 - August 2025 (3 months)
Winterthur, Switzerland
· Project budget controlling
· Go-live planning for Customer Service with 300 agents
· Recording & estimation of change requests
· Communication of project status
· Agile team setup with Extended Workbench
· Preparation of Steering Committee templates
Project Management feature-engineering
Vodafone GmbH
Product Owner
TELECOMMUNICATIONS
July 2020 - May 2025 (4 years and 10 months)
Düsseldorf, Germany
Enterprise DWH Development

- Development of a new Enterprise Data Warehouse in an agile setup (SAFe)
- Definition of KPIs for the entities Customer, Household, Building
- Data Quality Management including documentation of data delivery routes
- Coordination of requirements from various business units
- Building fact tables for reporting purposes
- Building and maintaining various dashboards and reports
SAFe Data analysis
Vodafone GmbH
Project Management
TELECOMMUNICATIONS
July 2020 - June 2021 (1 year)
Düsseldorf, Germany
Creation of a prototype for object-based marketing for the housing industry

- Coordination and consultation of business unit requirements
- Definition of required key figures with the business unit
- Building a database (prototype) representing existing products in a residential property
- Regular coordination with the business unit through Friendly User Tests with already implemented data, adaptation of requirements
- Documentation of data sources and transfers (Data Lineage)
- Automation of data management including implementation of the Data Quality Framework
Data Architect Data analysis