Olga Cardenas, Travel Customer Service & Sales

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

La Valeta (up to 50km)

ListGlobally –
TEAM LEADER | Customer Service & Sales
October 2020 - March 2024 (3 years and 5 months)
Spain
• • Led customer service teams, ensuring top-tier service and effective resolution.
• • Managed relationships with high-profile clients and ensuring exceptional service quality.
• • Designed and implemented customer service strategies, significantly improving response times and customer satisfaction.
Gaston Sacaze DMC
ACCOUNT SALES & CUSTOMER SERVICE EXECUTIVE
August 2018 - March 2020 (1 year and 7 months)
Peru
• • Created and managed customized travel packages for individual and group travelers, ensuring premium service delivery.
• • Negotiated with local and international suppliers to secure the best rates and seamless experiences.
• • Conducted post-trip evaluations to improve travel services and increase client retention.
Special Tours (Ávoris Group)
BOOKING & OPERATIONS | Customer Service
June 2017 - June 2018 (1 year)
Spain
• • Handled hotel, flight, and tour bookings for both individual and group travelers.
• • Ensured accurate service coordination with airlines, hotels, and local operators.
• • Provided real-time assistance to customers, ensuring smooth travel experiences.

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Master's in International Tourism Management
Rey Juan Carlos University
Master's in International Tourism Management
Bachelor's Degree in Tourism
UNED
Bachelor's Degree in Tourism

Check out Olga's education

Marketing Consultant