Olfa Dridi

Hello and welcome to my profile!

My name is Olfa, a virtual assistant with over 9 years of experience in customer relations, administrative processing, and back-office support.

I have worked at Teleperformance in telecommunications since 2014, where I managed several services:

• Sales service (explanation of invoices, sales of TV packages)

• Activation of subscriptions (internet, TV, mobile)

• Cancellation service (customer loyalty, contract renewal)

• Technical support (remote troubleshooting)

• Mobile back-office (processing requests, tracking lines)

Thanks to this experience, I now offer a professional, remote service to help you:

✅ Manage your customers and respond to their requests (email, chat, calls)

✅ Process your recurring administrative tasks (file tracking, reminders, Excel…)

✅ Ensure an organized, responsive, and precise back office

✅ Save time by outsourcing certain key missions to me

💬 I am rigorous, discreet, efficient, and I easily adapt to your tools or working methods.

👉 I work in French, and I am available several hours a day to support you flexibly.

📩 Feel free to contact me to discuss your needs or a one-off mission.

Your right-hand person remotely – efficient, precise, available.