Freelancer profile translated to English.
Back to original languageAbout Olena
French
Native or bilingual
Ukrainian
Fluent
Russian
Fluent
Remote only
Primarily works remotely
Experience
- 4Service CompanyMystery shopperJanuary 2025 - Today (1 year and 7 months)Courrières, FranceMystery shopperConducting anonymous visits to points of sale, restaurants, and service companies to evaluate the quality of reception and service.Observing and analyzing compliance with company standards, internal procedures, and communication scripts.Evaluating the customer experience: speed of service, quality of advice, attitude and professionalism of staff.Writing detailed reports after each mission (structured questionnaires, check-lists).Collecting objective information according to a predefined scenario (customer situation).Transmitting reports within deadlines via dedicated platforms.Strict adherence to instructions, scenario, and mission confidentiality.Contributing to the continuous improvement of the evaluated companies' service quality.
- www.kabanchik.uaWeb writer / CopywriterJanuary 2019 - April 2022 (3 years and 3 months)I write news articles, copywriting, rewriting, and SEO copywriting of all complexities. I am fluent in Ukrainian and Russian.
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