Oihid Dja-Daouadji

IT consultant with 20 years of experience, including 13 in consulting for CIOs, I have led several architecture, organizational and/or technological transformation missions in an agile, devops and cloud context. I rely on my global experience and recognized frameworks such as ITIL, Togaf, Scrum and SAFe, among others.

- Conducting architecture studies and presentations;

- Defining conceptual and logical data models;

- Building IT strategic plans, transformation plans;

- Leading transformation;

- Evaluating IT practices and processes and providing complete and synthetic feedback;

- Facilitating process building workshops, including for convergence;

- Implementing and managing a quality system in Service Management (building dashboards, managing quality reviews and continuous improvement);

- Opportunity study for renewing ITSM and ITOM tools and benchmarking;

- Scoping and managing ITSM projects with ServiceNow or BMC module deployment;

- Product ownership of ITSM tools, managing functional and non-functional requirements, supporting process implementation in the tools that will support them;

- Developing Business or IT service catalogs.

I meticulously formalize the deliverables entrusted to me and build them iteratively in collaboration with stakeholders, in English or French:

- A transformation plan or an improvement plan;

- A Business or IT service catalog;

- A process kit;

- Scoping for an ITSM program or project;

- A prioritized backlog of functional and non-functional requirements

- An architecture study at the business, application, and solution levels;

- A transformation target;

- A strategic plan;

(...)

My dual expertise in ITSM and enterprise architecture allows me to be very adaptable and open to a multitude of issues.