Freelancer profile translated to English.

Description

Remote administrative assistant with a strong background in administrative management, insurance, law firms, and customer service.

I assist companies and freelancers in organizing and monitoring their administrative tasks: email and calendar management, file tracking, billing, customer support, and coordination.

My international experience (France / Canada) has allowed me to develop rigor, adaptability, a sense of confidentiality, and a human approach to service.

Available for one-off or regular assignments.

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Columbus Fairview Pointe Claire,
Manager
RESTAURANTS AND FOOD SERVICE
April 2024 - Today (2 years and 2 months)
Montreal, QC, Canada
• • Customer relationship management with beverage and snack service.
• • Management of product supply in presentation and stocks in the front area.
• • Preparation of beverages and food products sold on-site.
• • Monitoring the training of new employees.
• • Checking and ordering supplies, and more.
• • Ensure the cleanliness of the premises and the presentation of the cafe.
• • Collaboration with all teams, managers, and management members to achieve a common goal.
• • Monitoring and evaluating team performance based on constructive and benevolent feedback.
Team management Customer relations Complaint management Customer billing Inventory management
Accident Solution Légal,
Legal Department Coordinator
LEGAL
January 2023 - April 2024 (1 year and 3 months)
Montreal, QC, Canada
Position started as an administrative assistant, then evolved into a legal assistant (April 2023), then changed position to legal department coordinator (September 2023). Administrative management of client files: processing emails, taking incoming calls, creating and tracking tasks, managing reception and transmitting documents. Outgoing calls for file follow-up with clients, requesting files from organizations and/or courts, executing and processing client mandates. Management of the legal department: file tracking with the courts, communications with the courts. Management of the legal inbox, transmission of important and relevant information to client representatives (lawyers, WSIB representatives), calendar management. Assignment of client files according to the mandate signed by the clients. Management of procedures: Notice of representation, substitution, request for adjournment, withdrawal, request for authorization to cease occupation, cessation of occupation, notice of withdrawal, filing of evidence, filing of medical expert report, argumentation, filing of case law/doctrine. Summary analysis of client files, support for representative requests (follow-up of medical file requests with medical institutions, ...). Implementation of simplified processing methods to maximize file processing.
Administrative management File tracking CRM Customer relations Schedule management
COLOMBUS CAFÉ ATWATER,
Barista
RESTAURANTS AND FOOD SERVICE
September 2022 - December 2022 (3 months)
Montreal, QC, Canada
• • Opening the business ∠ Customer service and loyalty ∠ Preparation of menu drinks and customization on demand ∠ Management and training of new employees ∠ Inventory and order management ∠ Premises maintenance
Customer relations Customer billing Customer billing Customer billing Inventory management