Freelancer profile translated to English.
Back to original languageAbout Oguzhan
Transport & Logistics Operations Manager, I support companies in the operational management of their transport activities, with a very hands-on and results-oriented approach.
With several years of experience in transport and logistics operations, I have managed operational organizations, coordinated flows, planned activities, and managed field teams, in demanding contexts in terms of quality and deadlines.
I have notably worked in environments with strong constraints, such as temperature-controlled health transport and logistics, where operational rigor, responsiveness, and risk management are essential.
I undertake missions to strengthen or take over transport operations, structure processes, improve operational performance (service rate, on-time delivery, quality), and secure customer commitments.
My interventions are concrete and operational, on-site or in hybrid mode, to sustainably support teams and ensure the reliability of transport activities.
Holder of the light transport license, with a good command of road transport regulatory constraints.
French
Native or bilingual
Turkish
Native or bilingual
Can work on-site
Athis-Mons (up to 50km)
Experience
- VIALTO Stars Services HealthcareAssistant Customer Relations Service ManagerJanuary 2025 - July 2025 (6 months)Coordination of teams and monitoring of transport operations to ensure customer commitments are met.Management of complaints related to transport and temperature control, in conjunction with quality teams.Development of customer relationships, monitoring of performance indicators (KPIs), and participation in customer steering committees.Support for sales teams and contribution to the continuous improvement of service quality.
- VIALTO Stars Services HealthcareTransport and Logistics Agency ManagerJanuary 2022 - January 2025 (3 years)Management of transport and logistics operations within a company specializing in temperature-controlled transport.Management of field teams (7 managers, 50 delivery drivers), organization and planning of operations, performance monitoring, and team coordination.Management of the vehicle fleet (light and heavy goods vehicles), site security and safety control, application of internal procedures, and quality monitoring.Liaison with internal teams and contribution to service continuity in an environment with strong operational constraints.
- VIALTO Stars Services HealthcareAgency Deputy / ManagerJanuary 2019 - January 2022 (3 years)Assistance to the agency manager in the daily management of transport operations.Monitoring and coordination of delivery drivers, organization and planning of routes, management of operational priorities.Preparation of activity reports and reporting, contribution to service continuity and compliance with internal procedures.
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Education
- BTS in Customer Relationship Negotiation through ApprenticeshipFACULTÉ DES MÉTIERS EVRY2018
- Professional Baccalaureate in CommerceLYCÉE JEAN MONNET2015Baccalauréat Professionnel de Commerce
Certifications
- Professional Capacity Certificate for Light Goods Road HaulageDREAL2025