Freelancer profile translated to English.

Description

My name is Océane, I am 29 years old and I am a Client Manager, specializing in customer satisfaction and optimized customer experience.

With 7 years of experience in customer relations, including 5 as a Client Manager, I am an expert in managing the customer journey from A to Z, ensuring a smooth and personalized customer experience. My role includes inbound and outbound calls, administrative management (back-office), management of unpaid debts, creation of accurate quotes, and optimization of customer satisfaction.

Thanks to my skills in digital strategy, I integrate SEO techniques into the writing of newsletters and communications to maximize the visibility and impact of messages to clients. I analyze specific needs to offer tailor-made solutions and continuously improve processes through satisfaction surveys. My results-oriented approach allows me to build lasting customer loyalty while achieving company objectives.

Rigorous, organized, and proactive, I combine relational expertise with digital tools to offer quality customer service. If you are looking for a professional capable of optimizing your customer relations, increasing your online visibility, and developing loyalty, I am available to take on this challenge.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

élecocité
Client Manager
ENERGY AND UTILITIES
September 2020 - Today (5 years and 9 months)
Seclin, France
With solid experience in customer relations, I manage the entire customer journey, from the first interaction to loyalty, ensuring a smooth, personalized, and satisfaction-oriented experience. I handle inbound and outbound calls to meet needs, build loyalty, and develop business relationships, while also managing administrative tasks and tracking files, contracts, and outstanding payments. I analyze requests to create accurate quotes and estimates, offering solutions tailored to customer expectations. Focused on continuous improvement, I implement satisfaction surveys to optimize processes and enhance service quality. Finally, I write and send engaging newsletters to maintain proactive communication. Organized, responsive, and with excellent communication skills, I am committed to building trusting relationships and achieving objectives with rigor and efficiency.