Océane Cachard

Crisis management: writing and implementing procedures, member of the Covid 19 crisis unit, keeping a logbook, taking notes and writing minutes - Internal audits: internal audit trainer for the Group - management of internal audits for the group, planning of audits, positioning of auditors, carrying out internal and external audits - Member of the Executive Committee Non-Financial Performance Statement: audit preparation, annual reporting, indicator monitoring - Food Defense: conducting audits and implementing action plans - Monitoring of Group quality indicators Office 365 Ambassador (Teams, Office suite)

Answering phone calls from beneficiaries, directing and assisting them with their procedures - Processing and managing email correspondence - Updating and regularizing files - Virtual maternity appointments with expectant parents - Scheduling appointments and outgoing calls - Training and supporting new recruits - In-person reception of beneficiaries - Hosting webinars and workshops for expectant parents

Risk control management - Administrative management of temporary workers - Customer satisfaction management - Implementation of ISO 9001 and IFS Food Defense standards - Quality management - IFS, ISO 9001, HSA, client and supplier audits - Quality, hygiene, and safety controls - Monitoring and updating the single document - Monitoring action plans and indicators