Freelancer profile translated to English.

Description

CRM expert with over 10 years of experience on Dynamics 365. Recognized ability to transform business needs into concrete solutions, to liaise between business and IT, and to contribute to governance bodies, while ensuring the quality of deliverables within deadlines and methodology.

Industry field of expertise

Languages

Spanish
Basic
Romanian
Native or bilingual
English
Fluent
French
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to km)

OECD
Product Owner D365 Customer Insights
December 2024 - June 2025 (6 months)
• Expert support for the OECD Product Manager, participating in the definition of the product roadmap and solution blueprint (business processes, data model, integration points)
• Gathering, formalizing, and validating business needs in the form of Epics, User Stories, and Persona-Permission-Use Case matrices
• Building, managing, and prioritizing the product backlog in coordination with the Service Provider's BA/PO
• Defining acceptance criteria and validating the completeness of delivered User Stories
Product Management Customer Insights product owner
Thales
Dynamics CRM Application Manager
DEFENSE AND MILITARY
March 2024 - Today (2 years and 3 months)
Vélizy-Villacoublay, France
• Analysis of business needs by leveraging CRM expertise to guide the functional architecture of the T360 solution's evolution, adopting a global approach and considering interdependencies
• Active participation in Agile Scrum ceremonies (Framing, Grooming, Daily, etc.) to ensure project deadlines and deliverables are met in collaboration with the teams
• Creation of functional specification documents in close collaboration with stakeholders to ensure complete documentation
• Facilitating incident management, collaborating with the Service team to address and resolve application issues.
Geodis SCO
Power Platform Project Manager – Geodis
LOGISTICS AND SUPPLY CHAIN
September 2022 - June 2023 (10 months)
Gennevilliers, France
• Project scoping: gathering and analyzing business needs
• Design and development of Canvas Apps focused on user experience (Directory, ChatBot, Vehicle Inspection, etc.)
• Feature testing and presentation to users
• Ensuring functional and technical watch of solutions, and bringing innovations to the Business through technologies
• Integration of applications into the Geodis IT system and governance of Power Platform applications