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Nyravanh LoNL

Nyravanh Lo

Remote customer support management via email

€125/day
Tremblay-en-France, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Nyravanh

With 21 years of experience in the banking sector, I now support companies in managing their remote customer relationships.

I handle customer requests via email, user support, complaint monitoring, and administrative back-office tasks.

Accustomed to demanding environments, I ensure clear, rapid, and professional responses while respecting internal procedures and quality standards.

I can also contribute to improving request processing procedures to optimize customer experience and response time.

Available for remote work only, I adapt to your company's tools and methods.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • BNP Paribas
    Business Analyst
    BANKING AND INSURANCE
    September 2025 - Today (9 months)
    Paris, France
    Business Analysis
    Application support
    Functional expertise
    Jira
    Functional tests / acceptance
    Business tools
    Functional writing
    User assistance
    Functional testing Atlassian JIRA Business analysis application support
  • BNP PARIBAS
    Process Expert
    BANKING AND INSURANCE
    June 2021 - September 2025 (4 years and 3 months)
    Paris, France
    • - Tool assistance
    • - Reporting, analysis, and communication of incidents/anomalies
    • - Support for enhancement requests
    • - Translation of business needs into IT solutions
    • - Feasibility study of requests with IT
    • - Acceptance of enhancements delivered by IT
  • BNP Paribas
    Facilitator
    BANKING AND INSURANCE
    May 2017 - June 2021 (4 years and 1 month)
    94120 Fontenay-sous-Bois, France
    • - Creation of fun activities
    • - Workshop facilitation
    • - Daily improvement of oral presentations to clients through double listening and debriefings
    • - Activity management: optimization of staffing for better productivity, real-time and delayed flow analysis

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Education

  • BTS
    IMI ALTERNANCE
    2003
    BTS

Skill set

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