Freelancer profile translated to English.
Back to original languageAbout Ijeoma 'Ije'
Customer support professional with solid experience in the SaaS, E-commerce, Hospitality, etc. sectors.
My customer support expertise:
- Follow up and support your clients
- Create and simplify your customer support processes via email and chat.
- Onboarding
Additionally, I wish to assist founders, e-commerce businesses, start-ups, etc., in managing their B2B/B2C customer relationships remotely.
English = Native
French = Bilingual/Full Professional Capability
Looking for customer support for your business? Don't hesitate to contact me!
Sincerely,
Nwamaka Ije.
English
Native or bilingual
French
Fluent
Can work on-site
Gap (up to 50km), Aix-en-Provence (up to 10km), Grenoble (up to 10km), Marseille (up to 10km)
Experience
- Mailmeteor
On Malt
Customer Support | Email Customer ServiceDIGITAL AND ITAugust 2024 - Today (1 year and 11 months)France, France- Handle incoming support requests via email.- Ensure support emails are processed within 24 hours.- Quickly identify and escalate complex technical issues and critical bugs to the engineering team, ensuring efficient resolution in under 24 hours. - DMEDIA SIACUSTOMER SUPPORT/SALES SPECIALIST (Part Time)HEALTH AND WELLNESSNovember 2023 - June 2024 (7 months)Riga, Latvia- Process and manage incoming requests and questions by email, social networks and phone.- Manage product listings, order processing and interactions via store website and guide customers to product choices.- Respond to inbound calls and queries using the provided Voice over IP (VoIP) system - Zoiper.
- ChatdeskCustomer Service Advisor (Part time)E-COMMERCESeptember 2022 - January 2023 (4 months)New York, United States- Independent chat and ticketing agent for startups and businesses on the Chatdesk platform.- Manage tickets on Gorgias - ticketing platform.- Forward urgent emails to the internal team- Manage messages on Shopify- Review previous messages on Slack
Reviews
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Education
- Master, Hospitality ManagementAscencia Business School (College de Paris), La Defence, France2020Master en Hospitality Management et du service client, et des activités opérationnelles en hôtellerie, food and beverage, et relation client.
- Professional Title - Customer Relations Advisor (RNCP 35304, Level 4)ADRH Formations2023Assurer des prestations de services, accueillir le client, le renseigner et accompagner un client, l'assister et le conseiller dans ses choix et gérer des situations difficiles en relation client à distance (par le téléphone couplé aux applications informatiques, des logiciels de messagerie électronique ou de messagerie instantanée et les réseaux sociaux).
Certifications
- Google Technical Support FundamentalsCoursera2022
- Service Hub SoftwareHubSpot Academy2022