Nuray Turkkan

Experienced Project, Product, and Service Manager specializing in IT, Digital Marketing, CRM, Content, Social, and E-Commerce, with a robust track record in both domestic and multinational corporations. Additionally, I am a certified PMP, ITIL Expert, and Professional Coach.

With 20 years of experience, I have led Program and Product Management roles for global leaders in IT, Digital, Social, Content, E-commerce and Compliancy. Notable achievements include:

- Establishing Digital Shelf and ECommerce capabilities across 10 countries, Designing new business processes and Implementing the change, delivering 1000+ real like CGI contents and building content management for ECommerce and social,

- Training 100+ people on CRM capabilities from 30+ countries,

- Spearheading the launch of a Consumer Care solution and analytics on Salesforce in 24 countries with >5000 users, implementing GDPR and other compliancy requirements

- Led the CRM & Analytics service management project which Boosted customer satisfaction ratings by 15% in 12 months, and Raised the key performance indicators by 20%,

- Overseeing the successful deployment of more than 50 websites and mobile apps, garnering million visits annually, with 4 receiving national marketing authorities' accolades

- Developing innovative tools like the Influencer Management Tool and Ladder of Virality, resulting in significant analytics-driven revenue generation, the Influencer Management Tool was recognised as the Top Innovation Product of the Year within the Company.

I excel in building strong partnerships, delivering high-quality solutions within budget and timelines, and exceeding key performance benchmarks while ensuring compliance with industry standards.