Freelancer profile translated to English.

Description

I take care of all or part of your remote customer relationship so that you can concentrate on developing your business.

My services:

Customer email management

Responding to information requests

Order tracking

Complaint management

Follow-ups and customer relations

Quote follow-ups

Customer follow-ups

Post-purchase follow-up

Loyalty

Online review management

Responding to Google reviews

Responding to Trustpilot reviews

Online reputation management

Refund and return tracking

Processing refund requests

Customer file tracking

Customer return tracking

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

JMF
Head of After-Sales Service and Sales
CIVIL ENGINEERING
December 2024 - Today (1 year and 8 months)
77200 Torcy, France
Supervise daily after-sales service operations Ensure customer satisfaction by providing problem-solving resources Identify customer service trends and determine system improvements Manage technician schedules Analyze tenders and identify associated risks and opportunities Ensure deadlines are met Provide feedback on won or lost tenders to refine future strategies Lead sales meetings
Efficity
Real Estate Consultant
August 2021 - August 2023 (2 years)
77200 Torcy, France
Solicit sales mandates from potential sellers Lead open house viewings for potential buyers Close sales and assist clients until the notary signature
Proxy-Line
Telephone Operator
August 2016 - April 2021 (4 years and 8 months)
77186 Noisiel, France
Answering customer phone calls
Transmitting information to technicians for intervention (repairs, unblocking)
Updating the database
Training new employees