Name: SENIOR VOIP CONSULTANT/MIGRATION PROJECT ENGINEER
Price: 800 EUR
Availability: InStock

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Languages

Dutch
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Rotterdam (up to 50km)

SINT ANTONIUS ZIEKENHUIS
SENIOR VOIP CONSULTANT
May 2025 - Today (1 year and 1 month)
Utrecht, Netherlands
Interview with client about existing environment and desired situation;
- Write plan of approach and design environment;
- Installation, management and configuration of:
• Virtualization of AVAYA R10 UC platform on VMWare
• Maintain AVAYA UC platform
• Launch AI Voice
• Translate business requirements to technical solutions
• Architecture advice
• Develop IVRs
• Assist AVAYA part Implementation
• Maintain TeleQ Platform
• Analyze and improving processes
• Improvement of customer contact
• 3rd. Line site support on major failures

Other activities;
• Write documentation
• Technical design
• Backup for server management team
• Advise management
• Advise in projects
• Resource planning
DE GOUDSE
MIGRATION PROJECT ENGINEER / SENIOR VOIP CONSULTANT
February 2024 - July 2024 (5 months)
Gouda, Netherlands
Interview with client about existing environment and desired situation;
- Installation, management and configuration of:
• Inventory and build call center De Zeeuwse (subsidiary)
• Setting UP E5 license and groups (E164)
• Translate business requirements to technical solutions
• Architecture advice
• Develop IVRs
• Hands-on Genesys Cloud CX Implementation
• Analyze and improving processes
• Improvement of customer contact
• 2nd. Line site support on major failures

Other activities;
• Technical design
• Advise management
• Advise in projects
• Resource planning
APG
MIGRATION PROJECT MANAGEMENT / SENIOR VOIP CONSULTANT
September 2021 - April 2023 (1 year and 7 months)
Heerlen, Netherlands
Interview with client about existing environment and desired situation;
- Write plan of approach and design environment;
- Installation, management and configuration of:
• AVAYA R8 UC platform on VMWare
• Maintain AVAYA UC platform
• Setting UP E5 license and groups (E164)
• Translate business requirements to technical solutions
• Architecture advice
• Develop IVRs
• Hands-on Genesys Cloud CX Implementation
• Analyze and improving processes
• Improvement of customer contact
• 2nd. Line site support on major failures

Other activities;
• Write documentation
• Technical design
• Advise management
• Advise in projects
• Resource planning