Nour El Islem M.

Service Delivery Manager within The Information Systems Department of Public Assistance - Hospitals of Paris, responsible for the overall management of information systems used by healthcare professionals (+900 Applications).

• Coordinating, managing, and monitoring the Incident Cell with the Operations Team

• Leading and following Crisis Management, Major Incident, Communication, and Post-mortem reviews

• Management and creation of organizational performance indicators (KPIs)

• Reinforcing incident management and implementing problem management according to ITIL best practices

• Technologies used: Service Management Automation X (SMAX), Graylog, Centreon Cloud Supervision, JIRA, Internal Management Application...

• Creation and development of a project based on the Solana Blockchain

• Creation and implementation of a Cryptocurrency on the official Solana Blockchain

• Work internally with marketing, content, production, and product teams to generate content & feedback

• Crafting engaging narratives and go-to-market media content strategies for a range of audiences across different channels (Discord, Twitter, Instagram, etc.)

Service Delivery and Support Management within the Alliance Connected Vehicles Organization, responsible for System Run and Service Desk Operations for the next generation of connected vehicles for all alliance brands.

• ITIL functions of Service Management, Change Management, Problem and Incident Management, Release Management processes using ServiceNow

• Attend CAB meetings and follow/control change management

• Lead the Crisis Management Office and Post-mortem reviews

• Technologies used: Pivotal Cloud Foundry (PCF): PCF Tiles, RabbitMQ, Azure Cloud with vNEXT, Azure DevOps Services