Nour Chtioui

Reception, processing, and transmission of requests from customers, points of sale, and different group departments.

Making calls to manage disputes or process customer and point-of-sale requests, to ensure quality service.

Supporting and advising customers in tracking their financing files.

Managing Peugeot, Citroën, and DS maintenance contracts.

Processing requests from customers and points of sale (customer account regularization, buyback values, invoicing, returns, amendments, transfers, registered and simple letters, etc.).

Managing email inboxes (customers, agencies, and points of sale) with reactivity and efficiency, both in terms of speed and quality of responses.

Managing refunds of credit balances in LLD and customer account reconciliation.

Managing fines