Nour B.

Hello,

My name is Nour, I am 35 years old, and I am passionate about IT, a field in which I have built my career with determination and enthusiasm.

Currently seeking a new opportunity, I am proposing my application for the position of IT proximity technician. With several years of experience in IT support, I have had the opportunity to work on various projects that have allowed me to acquire and perfect many technical and interpersonal skills.

During my previous assignments, I was responsible for welcoming users, both in person and remotely, to plan and resolve their incidents. Using remote control tools and on-site physical interventions, I was able to provide quick and effective solutions. My expertise includes managing Windows systems, virtualization, IT security, and using various support and ticket management tools.

I have also developed a strong sense of customer service, ensuring that I understand and anticipate users' needs to offer them personalized and quality support. My experience with companies such as BPCE/Natixis, SwissLife, and HappyChic has allowed me to familiarize myself with various environments and to address diverse technical issues.

I am convinced that my profile aligns well with the requirements of the IT proximity technician position. I would be delighted to discuss it in more detail with you.

I am attaching my updated CV and hope to have the opportunity to meet you soon to discuss this opportunity.

Sincerely,

Nour